“
Awful customer service and customer support. Taking no accountability for a double booking, leaving us to find and expense accommodation at the last minute despite having paid in advance and in full through Booking.com. Over a week later and there is still no confirmation that I will get my money back.
”
posted 2 weeks ago
- Anonymous
“
Stay away from booking you can’t get your refund and customer service is terrible no phone support only chat I will never go back to deal with booking
”
posted 4 weeks ago
- Ezzat Megaly
“
Instead of acting responsibly, their “customer service” was non-existent: they repeated irrelevant questions, ignored the evidence, and refused to issue a refund.
”
posted 1 month ago
- Bruno Moreira Leite
“
AVOID Booking.com
They are scammers the apartment was disgusting and we could not stay there.
The photos on their site must be 20 years old they totally miss sold us the apartment.
The customer service is a joke.
”
posted 1 month ago
- Anonymous
“
The regular agents were leagues better than Mohammed, who either needs immediate retraining or should not be in customer service at all.
”
posted 1 month ago
- Richard
“
This was the worst customer service experience I ever had. It lasted 3 days and I believe I was being stonewalled, along with hotel and the third-party vendor. I cannot not recommend this company enough.
”
posted 1 month ago
- Anonymous
“
Not only that the customer service doesn't seem to know much.
”
posted 1 month ago
- kulkarni
“
The customer service representative couldn’t help she clearly refused to put me through her manager “Paul” I reached out 72 hours in advance by email and followed up with a call 48 hours before my stay to request a refund for just one of the two nights I had booked.
”
posted 1 month ago
- Anonymous
“
After receiving my confirmation email, I called the customer service number provided to inquire about the promised 10% travel credit.
”
posted 1 month ago
- Kirstie Wilson
“
If you encounter any issues while on your trip, customer service is non-exixtent.
”
posted 1 month ago
- Christina
