Boots Reviews

“ Boots response was that, despite it being obvious that the parcel isn't going to arrive, that I have to wait until five days after the expected delivery date, before I can contact Boots about the order not arriving! This means that, having placed the order on 26 June I have to wait until 7 July before I can contact them! I do most of my shopping online, using various companies that send orders via Royal Mail and none of them have ever made me wait five days after the expected delivery date to chase up delays in parcels being despatched or parcels being lost. ”

“ Paid for next day delivery (23rd may), dhl have it, has not been delivered, tracking hasnt moved since 26th, dhl emailed me back to say to contact Boots, dhl no further response, Boots making me wait up to 14 days for a replacement or refund however under the consumers act 2015, I do not have to wait for your investigation as I do not have the item and you can refund or replacement straight away! For Boots to be selling baby products which can be vital depending on someone's situation is disgusting! I am not being given an update until a decision has been made however you can clearly see from tracking, which i have sent and the dhl email I have sent! I am not requesting a immediate refund and will order else where as I cannot wait any longer! I will be sharing this on social media and will no longer be recommending Boots. ”

“ Placed order on Monday 18th May Order dispatch confirmation Tuesday 19th May. Deliver date est Thursday 21st. Have been tracking every day since as delivery to a relative as a gift. Tracking just says sender has despatched parcel - waiting for parcel Today 22nd May, no update from Royal Mail but Boots app has refunded me (payment pending) with no explanation re reason for refund I have reordered 🤞 ”

“ 95 for next day delivery then use a cheap and nasty company (DHL Ecommerce) who don't deliver. ”

“ Despite this clear delivery failure, Boots insists the parcel was “successfully delivered” and has refused both a refund and a replacement. ”

“ Apalking customer service, no delivery received after stating it would be delivered 5 days ago, they can’t even tell me where my order is. ”

“ Boots Ireland has cancelled my Christmas, I ordered online the entirety of my Christmas presents for family and friends, with a delivery date of December 23rd. ”

“ Ordered a high value package of items in October which came opened with one item missing,also not one day delivery as I paid for. ”

“ Terrible When delivery is late there on line help actually says wait for 7 days. No notification order is late. ”

“ 1/5 — Missing Items & No Resolution My order 779944541 arrived missing items worth £153.66, and Boots have refused to refund me. They could not provide any photographic proof of delivery but still rejected my claim. I’ve been left out of pocket with no support from customer service. Very disappointed. ”