Boots Reviews

“ After 2 months back and forth on email and phone call they finally refused refund or exchange (or even to return our goods to return it “their way” due to us not sending back in the shop… We have proof that they have received our goods via Royal Mail, not only are they refusing a refund for goods clearly faulty or exchange but they failed to return the goods. ”

“ Would give zero stars if an option Would give zero stars if an option, my order did not go through but I was charged and 7 calls later and 2 emails I am still awaiting my refund from 15th Feb, awful as they said it is website issue as the reason the order failed, I have been told different information on each call and keep getting told my refund is on its way but all lies, then spoke to a manager who sounded thicker than the lot of them, fuming, con artists. ”

“ I was informed that the refund process would take up to 19 days. ”

“ I kept on waiting for a refund but at last they refused! They said their investigations show the perfume was packed? However here I the customer did not receive it?! My parcel did not have the perfume in it but Boots did not care. ”

“ com, placed and order and recieved yhe wrong items, contacted customer service and was advised to send to the parcel back and my correct order would then be dispaitched, item was delivered to them (I tracked it) contacted them again and was advised to email them and my correct order would be dispatched (I did as requested) so I have been following this up everyday and emailing asking when I should expect to recieve my items, my emails are replied back by a different customer rep every time I get a reply and every email states I need to wait 14 days for my return to be processed then I will recieve a refund. ”

“ After a month of chasing my refund they emailed back and said the parcel didn't have the correct weight and that they won't refund me. ”

“ Boots are thieves took £251 out of my account and have only sent me £14 worth of goods! Customer service we’re full of corporate rubbish! I still have no explanation of where my goods are and no sight of a refund! Will go to Superdrug in the future. ”

“ Placed an order for a little under £300 worth of goods Was told all bar one item was posted under a particular tracking number Parcel with that number arrived - it had three bottles of shampoo in it and nothing else Used their Virtual Assistant, it told me to wait until the other parcel with the last item arrived, in case the rest of my order was in there Second parcel arrived, it only contained one item Contacted Boots customer care to ask when I could expect the rest of my order Boots customer care advised that they would take up to 21 days to carry out an "investigation" before they decided whether or not to "authorize" giving me either the items I'd paid for, or a refund Now I'm out almost £300, Boots is holding onto my money, and their lack of a timely a d reasonable response means I don't even have the funds to go elsewhere to get what I need Fortunately I did pay by credit card and as it was over £100, I'm covered by Section 75 of the Consumer Credit Act I will not be using Boots again, and strongly recommend other customers avoid this untrustworthy, unreliable company ”

“ Phoned Boots and they originally said they would refund I then chased it up because the refund hadn't gone in the bank. ”

“ Ordered/paid for perfume 30/11 to be delivered to store 5/12. It never arrived. Ive been to the shop 3times and was given different advice. Ive also phoned 4 times. Ive 'eventually' been told it wasnt dispatched / lost but they cant dispatch it now!!!! I bought the perfume at the sale price of £42. Its now £70 so through no fault of my own ive missed out on that price. Ive been offered a refund (not arrived yet) but i cant understand why i cant be sent a bottle considering its 'in stock' online and in the shops??? Terrible customer service, i wont be using them again ”