Boots Reviews

“ Ordered 23rd of April 2025. Estimated delivery 26th of April 2025. It never arrived, no courier details were given, so Boots cancelled on the 3rd of May 2025.  11th of June 2025 and still waiting for my refund. Have emailed about 10 times.  I ordered in good faith, Boots took my money but didn't fulfill their obligations to me. 5 weeks of emails and have still not received my refund. ”

“ Refund would take 14 days as well. ”

“ We purchased a very expensive Dyson hairdryer for £330, we didn’t think it was worth the price and returned it back to Boots. We used the Boots return portal and tracked the parcel via Royal Mail back to the Boots return center and now Boots are refusing the refund or return our Dyson. We are now £330 out of pocket and minus the Dyson and Boots are not interested. This is theft and a crime. ”

“ Later that day I received an automated refund for just the amount of the bottle of Milton fluid (£2. ”

“ I returned to the store within just five minutes, but the assistant refused to process a refund. ”

“ The store assistant said there was no problem and that she would send it back, I would get my refund on the same card in some time when the order goes back. ”

“ The assistant in the store mentioned that the refund would be processed through our online account and didn’t provide a receipt. ”

“ when I contacted Boots they came back with several replies all of which very uncaring and very unfair such as bring the whole advent calendar back and we will refund part of your money. ”

“ Today I received an email stating that the carrier confirmed to them that the item was delivered (not true as I spoke with their customer care and they had not received it) and no refund was to be issued. ”

“ Thomas in the Whitgift Centre branch in Croydon was rude. I asked for a refund with a receipt and he said he could not hive me one. I then told him I had rights. He said he didn’t care but then gave me the refund. I would suggest Boots to train their staff and go by the ethos to respect their customers . ”