Boots Reviews

“ 1/5 — Missing Items & No Resolution My order 779944541 arrived missing items worth £153.66, and Boots have refused to refund me. They could not provide any photographic proof of delivery but still rejected my claim. I’ve been left out of pocket with no support from customer service. Very disappointed. ”

“ They sent me a tube of toothpaste instead of my order 769357245 and refusing to refund me or send the correct order. ”

“ But are unwilling to reship or refund me during this time. ”

“ Don’t refund items that you send back as faulty Pathetic company won’t be using again. ”

“ Ordered 23rd of April 2025. Estimated delivery 26th of April 2025. It never arrived, no courier details were given, so Boots cancelled on the 3rd of May 2025.  11th of June 2025 and still waiting for my refund. Have emailed about 10 times.  I ordered in good faith, Boots took my money but didn't fulfill their obligations to me. 5 weeks of emails and have still not received my refund. ”

“ Refund would take 14 days as well. ”

“ We purchased a very expensive Dyson hairdryer for £330, we didn’t think it was worth the price and returned it back to Boots. We used the Boots return portal and tracked the parcel via Royal Mail back to the Boots return center and now Boots are refusing the refund or return our Dyson. We are now £330 out of pocket and minus the Dyson and Boots are not interested. This is theft and a crime. ”

“ Later that day I received an automated refund for just the amount of the bottle of Milton fluid (£2. ”

“ I returned to the store within just five minutes, but the assistant refused to process a refund. ”

“ The store assistant said there was no problem and that she would send it back, I would get my refund on the same card in some time when the order goes back. ”