Boots Reviews

“ If I could leave a zero I would absolutely diabolical company who will take your money and not refund when parcels haven’t been delivered ”

“ Despite this clear delivery failure, Boots insists the parcel was “successfully delivered” and has refused both a refund and a replacement. ”

“ Requested a refund and advised this could take up to another 2 weeks, so in total 4 weeks from placing a simple order to possibly receiving a refund. ”

“ Ordered well in advance for Christmas. It's now the 23rd no correspondence from them, called their 'help' centre (Ai annoyance) to be told they couldn't call the store. Asked for a refund and they processed a replacement. Called again (another 10mins of Ai and menus) only to be told in a jolly manner it'll be refunded and not replaced. Absolute joke, I won't trust these clowns with orders at Christmas again. ”

“ Bought some burberry her elixir perfume no smell to perfume took it back to shop and all we got is can not give you a refund might as well bought a fake probably more smell to it ”

“ 1/5 — Missing Items & No Resolution My order 779944541 arrived missing items worth £153.66, and Boots have refused to refund me. They could not provide any photographic proof of delivery but still rejected my claim. I’ve been left out of pocket with no support from customer service. Very disappointed. ”

“ They sent me a tube of toothpaste instead of my order 769357245 and refusing to refund me or send the correct order. ”

“ But are unwilling to reship or refund me during this time. ”

“ Don’t refund items that you send back as faulty Pathetic company won’t be using again. ”

“ Ordered 23rd of April 2025. Estimated delivery 26th of April 2025. It never arrived, no courier details were given, so Boots cancelled on the 3rd of May 2025.  11th of June 2025 and still waiting for my refund. Have emailed about 10 times.  I ordered in good faith, Boots took my money but didn't fulfill their obligations to me. 5 weeks of emails and have still not received my refund. ”