Boots Reviews

“ Wouldn't refund points when part of order wasn't delivered., even with photographic proof. Absolutely useless customer service. Appalling service. Don't deserve to be in business. Will never use again. Disgusted. ”

“ Paid for next day delivery (23rd may), dhl have it, has not been delivered, tracking hasnt moved since 26th, dhl emailed me back to say to contact Boots, dhl no further response, Boots making me wait up to 14 days for a replacement or refund however under the consumers act 2015, I do not have to wait for your investigation as I do not have the item and you can refund or replacement straight away! For Boots to be selling baby products which can be vital depending on someone's situation is disgusting! I am not being given an update until a decision has been made however you can clearly see from tracking, which i have sent and the dhl email I have sent! I am not requesting a immediate refund and will order else where as I cannot wait any longer! I will be sharing this on social media and will no longer be recommending Boots. ”

“ Placed order on Monday 18th May Order dispatch confirmation Tuesday 19th May. Deliver date est Thursday 21st. Have been tracking every day since as delivery to a relative as a gift. Tracking just says sender has despatched parcel - waiting for parcel Today 22nd May, no update from Royal Mail but Boots app has refunded me (payment pending) with no explanation re reason for refund I have reordered 🤞 ”

“ If I could leave a zero I would absolutely diabolical company who will take your money and not refund when parcels haven’t been delivered ”

“ Despite this clear delivery failure, Boots insists the parcel was “successfully delivered” and has refused both a refund and a replacement. ”

“ Requested a refund and advised this could take up to another 2 weeks, so in total 4 weeks from placing a simple order to possibly receiving a refund. ”

“ Ordered well in advance for Christmas. It's now the 23rd no correspondence from them, called their 'help' centre (Ai annoyance) to be told they couldn't call the store. Asked for a refund and they processed a replacement. Called again (another 10mins of Ai and menus) only to be told in a jolly manner it'll be refunded and not replaced. Absolute joke, I won't trust these clowns with orders at Christmas again. ”

“ Bought some burberry her elixir perfume no smell to perfume took it back to shop and all we got is can not give you a refund might as well bought a fake probably more smell to it ”

“ 1/5 — Missing Items & No Resolution My order 779944541 arrived missing items worth £153.66, and Boots have refused to refund me. They could not provide any photographic proof of delivery but still rejected my claim. I’ve been left out of pocket with no support from customer service. Very disappointed. ”

“ They sent me a tube of toothpaste instead of my order 769357245 and refusing to refund me or send the correct order. ”