Boots Reviews

2.7 Rating 1,772 Reviews
C-
Happiness Grade
Read Boots Reviews

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300

C-

Customer Service - Average

55.17%
Industry Average
From the start, my experience with BOOT's online service has been incredibly frustrating, arguably the worst I've encountered.
posted 1 month ago - Anonymous
I received everything apart from the One million perfume! On contacting customer service, they said they will investigate and it will take 5-10 days.
posted 1 month ago - Sakina
Aolutley horrified at the customer service dept at Boots.
posted 1 month ago - Anonymous
I ordered a Tom Ford eau de toilet for my wife and followed the next day delivery process. My item NEVER arrived and I have no idea where it is . A DISGRACEFUL service .
posted 2 months ago - Anonymous
Absolutely shocking customer service.
posted 2 months ago - Anonymous
Boots are thieves took £251 out of my account and have only sent me £14 worth of goods! Customer service we’re full of corporate rubbish! I still have no explanation of where my goods are and no sight of a refund! Will go to Superdrug in the future.
posted 2 months ago - Susan
DO NOT DO AN ON LINE ORDER WITH Boots...... ABSOLUTELY TERRIBLE SERVICE. ORDERED WITH THEM PAID NEXT DAY DELIVERY, 7 DAYS LAYER STILL NOT HAD THEM, CUSTOMER SERVICES ARE SHOCKING WHEN I RANG THEM THEY SAID THAT THEY HAD SENT THE GOODS OUT AND THERE WAS NO MORE THEY CAN DO...... SERIOUSLY DO NOT ORDER FROM HERE..
posted 2 months ago - Jackie
My last complaint about the service I had he brought up.
posted 2 months ago - Daniel Telford
Poor online service. Not sure the purpose of customer services. Just parrot what faq says. Can’t actually provide a service.
posted 3 months ago - Anonymous
Horrible customer service.
posted 3 months ago - Anonymous