“Simple to install. Simple to configure. Offers all the functionality I need in an alarm system + has the option to connect to google, alexa and smartthings / HA!
Gives me real peace of mind and also lighting automation! Highly recommend.”
Hi Roger,
Thanks ever so much for taking the time to leave your review. It really helps us develop the system further based on user feedback and I'm super pleased you are happy with your system.
Best wishes,
Phil Williams
Head of Customer Experience
Hey Josh,
Thanks for your review.
I'm so glad to read how happy you are with your system and the customer service you received.
Kind regards,
Leslie Connelly
Customer Experience Lead
“Great alarm system. Very easy to use and set up yourself. I had a slight issue regarding the app and it logging me out. Contacted Boundary through email and the issue was solved really quickly”
Hey Daniel,
Thanks so much for your review.
It's lovely to read about how happy you are with your system and how easy it was to set up and use. Also that you were able to get help quickly when needed.
All the best,
Leslie Connelly
Customer Experience Lead
“I have had my Boundary Alarm system for a few months now. Set up was very easy, and getting the ladder out was the hardest part to mount the motion sensors. It has not been without a few teething problems and several sensors have 'fallen to sleep' or dropped off the system but the Support Team has been very helpful and for my garage provided a Z Wave extender free of charge.
Since then the Garage sensor has not dropped connection once but the one on my Bi-Folds I think this is more to do with the fact these doors are Aluminum and this does mean you have to think more about how you mount the sensor.
Another positive is new features are coming online regularly and the stability improves all the time.
One thing I would like to improve is the cost. I paid for the alarm but having to pay an extra £9.99 per month to add a user is a bit much. I get the monitored system requires a subscription but the standard alarm cost should; cover things such as users etc.
Overall I am very happy with the alarm.”
Hi Adam,
Thanks for leaving such a detailed review. Just to pick up on the subscription element. We do offer a free plan with up to 5 users and unlimited sensors but it is heavily limited in features. The smart plan at £9.99/month does unlock all of the features though as well as unlimit the user count.
The subscription payment allows us to make sure we can support you in the long term as well as pay for continued development of the system and features, provide UK-based support, enhance our infrastructure stability and so on. If we were to rely on just the hardware sale then this would be not viable so a subscription payment that is lower than many of our competitors is the way forward.
I hope this helps but please do drop us a message if we can assist further.
Best wishes,
Phil Williams
Head of Customer Experience
“We needed a couple of range extender to prevent detector connection issues, and had some issues that ultimately turned out to be caused by a faulty siren but all was resolved professionally and now the system works as designed - brilliantly.
Phil and the team at Boundary have been exceptionally responsive and helpful throughout. Great system backed by a great team.”
Hi Ben,
Thanks for taking the time to leave your feedback and appreciate your patience whilst we got this resolved for you.
Best wishes,
Phil Williams
Head of Customer Experience
Hi Ahmed,
Thanks for leaving your review, I'm very happy you are pleased with the speed and quality of the service you received!
Best wishes,
Phil Williams
Head of Customer Experience
“I had a few teething problems with some of the sensors going offline but Boundary where very helpful in sorting these issues out. Since then I have been very happy with my system. The only drawback I have is even though the motion sensors are in “pet mode” they still detect the my cats if they are up high, on a cat tree for instance.”
Hi there,
Thanks for taking the time to leave your review. Regarding your climbing cats, we do see this on occasion and the cause is that the cats are crossing the motion sensor detection zone higher up than what would be expected for a pet. The sensors look for pets at ground level you see.
The solution, in this case, would be to adjust the positioning of the sensor so it doesn't cover the climbing post and you should then be fine but do let us know if we can help further.
Best wishes,
Phil Williams
Head of Customer Experience
Hi Leroy,
Thanks for taking the time to leave your review and I'm very glad to hear you are happy with your purchase! It's imperative to us that the customer experience is as good as it can be here at Boundary so I'm super pleased to hear this is working as intended!
Best wishes,
Phil Williams
Head of Customer Experience
“This is the Apple of home security systems. It's easy to set up and has outstanding customer support, with detailed instructions for resolving any problems you might encounter. The app that controls the sensors, Hub and siren is simple and self-explanatory, so you don’t have to be a tech expert to use it. And if you forget to arm the system when you leave the house, the app will alert you—as my kids always forget to do this with our old security system!
Highly recommended”
Hey Maz,
Thank you very much for taking the time to leave us a review.
It's fantastic to read how happy you are with your system and how much you're enjoying its features! We have a wonderful refer a friend scheme to be rewarded for referring somebody.
All the best,
Leslie Connelly
Customer Experience Lead
Hi Terry,
Thanks ever so much for taking the time to leave your review, your feedback is very much appreciated!
Best wishes,
Phil Williams
Head of Custome Experience
Thanks for your review, Mark.
I'm really glad to read how happy you are with the support you received.
All the best,
Leslie Connelly
Customer Experience Lead
Thanks for leaving us a review, Tony.
I'm really glad to read that you're happy with the support you received!
Kind regards,
Leslie Connelly
Customer Experience Lead
Thanks for leaving us a review, Tony.
I'm glad that you're happy with the service you've received!
All the best,
Leslie Connelly
Customer Experience Lead
Hi Scott,
Really appreciate you taking the time to leave your review and I'm glad we could be of assistance!
Best wishes,
Phil Williams
Head of Customer Experience
Hi Andrew,
Appreciate you taking the time to leave your review!
If we can help further then please don't hesitate to get in touch.
Best Wishes,
Phil Williams
Head of Customer Experience
“I had my Boundary Alarm fitted just over a month ago and have to say I am very pleased with the system and ease of use and connectivity to Amazon Alexa for other uses.
I would recommend Boundary Alarms to any body and the extra levels which you can sign up to depending on your preference definitely give peace of mind.”
Hey Charlie,
Thanks for leaving us a review.
I'm really glad that you're very pleased with your alarm system. Especially the ease of use, the smart home automation, and the different features we offer on our subscription plans.
All the best,
Leslie Connelly
Customer Experience Lead
“The boundary products and the help/support service has been excellent in assisting me with a self installation where a few technical issues emerged.
First class products and technical support team. Would thoroughly recommend the product and service.”
Hey John,
Thank you for taking the time to leave us a review, it's appreciated.
I'm really glad to read how happy you are with your alarm system and the service we've provided. Especially how you'd recommend us, please remember our refer a friend scheme!
All the best,
Leslie Connelly
Customer Experience Lead
