“Excellent DIY and Pro home alarm kit. Not is it just great hardware, but unlike many others on the market they have a great app that works reliably and have an excellent support team. No issue has been too small or too big and they have always resolved all issues. Firmware/features are always being upgraded. Was an early adopter, after wanting to change the home alarm system from a traditional/SMS based system. After research settled on Somfy, however, was a great disappointment so was nervous when investing into a new startup but have not regretted it one bit, no false alarms, accurate status of sensors, no disconnecting sensors, just a stable reliable system, as it should be.
Only wish was for a mains powered siren so that i wouldn't have to get the ladder out to change the batteries every couple of years.”
“Real fan of Boundary. The system is incredibly easy to setup and is very scalable. When I’ve encountered issues the customer service experience has been great and offers a very short time to resolution.”
“Great Service from the Boundary team as always.
It's great to have a team who are responsive and open to discussions around new features and functions.”
“I made the right choice!
Decided to install a wireless alarm in my home as a DIY project. I must say that Boundary's online advice was reassuring and helped me to get the best system for my home. The installation was straightforward even for an old dinosaur like me. It was good to have the technical backup online from the team to answer a couple of questions that arose during the installation. The finished system looks great and I found all of the components to be high-quality and aesthetically very pleasing.
All in all, I'm proud of the installation and delighted by the performance of the system.”
“I left a review a few months after installing my Boundary Alarm System and now I've had the system and have more experience I thought I'd update my review.
Overall the alarm is very easy to set up and install and works from the App.
I did have some problems with a contact sensor I fitted to my garage but a few messages to the Support Team and they sent a Z Wave extender which partially solved th problem.
After a couple more months we noticed the garage sensor kept dropping off the system and some other sensors were trying to connect to the extender and not the hub so again, a few messages to the support desk and they ran a few tests, identified which sensors were not connecting properly and agreed another extender for inside the house should fix the problems.
They also swapped the contact sensor in the garage for a motion sensor (this was my fault for fitting a contact sensor my garage which is detached from the house and has a metal door.
Another signal test by the support team has confirmed all the sensors are now connecting properly so I will monitor how things go and report back in a few months.
Overall my experience with Boundary has been positive. Any teething problems have been swiftly dealt with and the regular software updates continually improve the system.
If you're look for a quality alarm system that you can install yourself (if you don't want it monitored) then I'd highly recommend a Boundary System.”
“I have been using the Boundary alarm system for well over a year now and have been most impressed with the customer service team. They respond quickly to queries and are always available to help. They listen to feedback and I have seen a number of suggestions included in recent software updates.”
Hi,
Thanks for taking the time to leave your review and I'm very glad to read such positive comments!
Best wishes,
Phil Williams
Head of Customer Experience
“Fantastic customer service, the quality of service this team deliver is a testament to Boundary’s on-going commitment to become a main stream manufacturer, in the home security industry.”
Hi there,
You're very welcome! A fantastic customer experience is very much at the heart of everything we do.
Best wishes,
Phil Williams
Head of Customer Experience
“Very professional, simple steps from start to finish from picking the system to install, I was informed of what was going to happen and when, and quick responce if anything was to go wrong”
Hi Nick,
Thanks for taking the time to leave your review and I'm very glad you found the onboarding process painless!
Do let us know if we can help further.
Best wishes,
Phil Williams
Head of Customer Experience
“Great system, easy to use and set up.
have had some problems with sensors but the support is always there to help and usually provides a quick speedy solution.
Looking forward to what Boundary can bring in the future”
Hi Rajan,
Thanks ever so much for leaving your review, if you have any questions or problems in the future then please don't hesitate to drop us a message and we'll be glad to help.
Best wishes,
Phil Williams
Head of Customer Experience
“I have installed this intruder alarm (PIR, door sensors, alarm box) for a customer and was very impressed with the easy installation and general features of the product. Comes well packaged and easy to understand instructions with a well thought out website for queries if needed. I had a minor issue with the keypad (my fault) but this was quickly rectified by Boundary.
Look forward to using them again.
Many thanks.”
Hi Guy,
Thanks for taking the time to leave such positive feedback and I'm really pleased that you are happy with the system.
If we can help at all now or in the future then please don't hesitate to get in touch.
Best wishes,
Phil Williams
Head of Customer Experience
“Great product, faultless and quick support from the team in resolving any issues. Provided an extender free of charge where the rear of the property was in a poor reception area.
Would definitely recommend..... Keep up the work team...”
Hi Jim,
Thanks for the review, we really appreciate you taking the time to send this over!
I'm glad the extender is working well for you but if we can help further then please don't hesitate to let us know.
Best wishes,
Phil Williams
Head of Customer Experience
