“This is the Apple of home security systems. It's easy to set up and has outstanding customer support, with detailed instructions for resolving any problems you might encounter. The app that controls the sensors, Hub and siren is simple and self-explanatory, so you don’t have to be a tech expert to use it. And if you forget to arm the system when you leave the house, the app will alert you—as my kids always forget to do this with our old security system!
Highly recommended”
Hey Maz,
Thank you very much for taking the time to leave us a review.
It's fantastic to read how happy you are with your system and how much you're enjoying its features! We have a wonderful refer a friend scheme to be rewarded for referring somebody.
All the best,
Leslie Connelly
Customer Experience Lead
“I haven't purchased yet but their online support was great. I'd suggest opening a phone line up like your competitors have. You cant beat speaking to a real person as its by far the quickest way of answering queries.”
Hey Steve,
Thanks for leaving us a review.
I'm glad to read that you were happy with the support you received.
We primarily offer support online because we believe it's the most efficient way to help. It's a direct line of communication with real people answering your queries, also our support articles online offer a great way to educate our users on how the system works so they can self-help. We're confident in our ability to help in this way but we understand that some users prefer to speak over the phone so we're carefully monitoring the demand for this.
Kind regards,
Leslie Connelly
Customer Experience Lead
Hi Terry,
Thanks ever so much for taking the time to leave your review, your feedback is very much appreciated!
Best wishes,
Phil Williams
Head of Custome Experience
Thanks for your review, Mark.
I'm really glad to read how happy you are with the support you received.
All the best,
Leslie Connelly
Customer Experience Lead
Thanks for leaving us a review, Tony.
I'm really glad to read that you're happy with the support you received!
Kind regards,
Leslie Connelly
Customer Experience Lead
Thanks for leaving us a review, Tony.
I'm glad that you're happy with the service you've received!
All the best,
Leslie Connelly
Customer Experience Lead
Hi Scott,
Really appreciate you taking the time to leave your review and I'm glad we could be of assistance!
Best wishes,
Phil Williams
Head of Customer Experience
Hi Andrew,
Appreciate you taking the time to leave your review!
If we can help further then please don't hesitate to get in touch.
Best Wishes,
Phil Williams
Head of Customer Experience
“Experienced a few teething problems related to DIY install in an older style property, however service support is excellent and despite experiencing some system downtime issues were resolved within 24 hours. Product is subsequently proving to be easy to use and reliable.”
Hi Allan,
Thanks for taking the time to leave your review and appreciate your patience whilst we got you up and running. Please do drop us a line if we can help further.
Best wishes,
Phil Williams
Head of Customer Experience
“I had my Boundary Alarm fitted just over a month ago and have to say I am very pleased with the system and ease of use and connectivity to Amazon Alexa for other uses.
I would recommend Boundary Alarms to any body and the extra levels which you can sign up to depending on your preference definitely give peace of mind.”
Hey Charlie,
Thanks for leaving us a review.
I'm really glad that you're very pleased with your alarm system. Especially the ease of use, the smart home automation, and the different features we offer on our subscription plans.
All the best,
Leslie Connelly
Customer Experience Lead
“The boundary products and the help/support service has been excellent in assisting me with a self installation where a few technical issues emerged.
First class products and technical support team. Would thoroughly recommend the product and service.”
Hey John,
Thank you for taking the time to leave us a review, it's appreciated.
I'm really glad to read how happy you are with your alarm system and the service we've provided. Especially how you'd recommend us, please remember our refer a friend scheme!
All the best,
Leslie Connelly
Customer Experience Lead
“I moved from ADT to Boundary when we moved home and am glad I did. A much more affordable system and I think it will only improve as time goes by. I have to admit that I had some issues with the equipment that was delivered as my alarm panel was faulty. However, I logged the issue with their customer services team and, no word of a lie, by the time I'd made a coffee they'd replied, diagnosed the issue, and had already arranged a return and replacement.
Installation was simple and the help and support if you run into any issues is fantastic”
Hi Andrew,
Thanks for taking the time to leave such a positive review and sorry for the "minor blip" you experienced. I'm really glad though that we managed to get the issue resolved to your satisfaction though so please do get in touch if you have any other questions!
Best wishes,
Phil Williams
Head of Customer Experience
“The Boundary alarm system is cleverly designed to benefit any home whatever the layout, because the settings and preferences are so diverse . The monthly subscription is cheaper than the rest, provides way more functionality options and allows me to stay within my budget.
The one thing that could be improved is the 'Activity Alert' function. It's great that the activity alert allows you to detect motion via the motion sensor(s) when the alarm is off. However, if there is more than one alert, instead of listing them (via the app for example), an alert overrides the previous alert and the message/evidence is lost.
Also thank you Boundry for your exceptional customer service. I look forward to further improvements along the way.”
Hey Melanie,
Thanks for leaving us a review.
It's great to read that you feel our system is well designed and that our price point is right for you. Also, it's fantastic that you're enjoying all the features we have to offer and you see the future potential.
We appreciate your constructive feedback on the Activity Alerts too.
Kind regards,
Leslie Connelly
Customer Experience Lead
“Although it's still early days I'm very impressed and the alarm system seems excellent.
On the initial install, I hit an issue whilst trying to pair a couple of the sensors as I didn't pull the battery tape quickly enough, but after looking at the support pages I discovered how to reset the sensors (press the tamper switch a few times) and then the sensors paired easily.
I opted for the cellular option for the central hub and occasionally Wi-Fi connection has been lost and the hub connects to cellular, but seems to re-establish the connection to Wi-Fi very quickly.
Alarming and disarming is easy using the key fob, but can be done directly from the hub or via the app. The app itself is easy to use and the notifications are all configurable.
I'm definitely happy with my choice.”
Hey Ian,
Thanks for leaving us a review, I'm so pleased to read about how impressed you are with our system so far.
It's wonderful to read that even though you had a snag with your setup you overcame it easily. I'm glad that cellular backup at your hub is working effectively for you. Most importantly that you're finding the everyday usage of the system and how it's configured to be easy.
All the best,
Leslie Connelly
Customer Experience Lead
“Really wanted to like this system, I researched competitors a fair bit before purchasing (there are many YouTube influencers who've been provided with the system by Boundary directly). I love tech and know how startups have it hard, so wanted to give the underdog a chance, so after two reviews on youtube (one being from this channel), I went ahead with Boundary. Purchased a £700± (in my view an overinflated marketing price tactic) bespoke bundle with a 'discount' which dropped it to around £450+. Installed it myself (FYI I am handy at DIY and am tech-savvy), read all documentation included and even online help, paired the units, installed and tested out the 'panic alarm'.
Sorry to report that I had issue after issue that should not have happened.
Sensors :
Paring 8 room sensors + 3 door/window contact sensors was an easy enough task, however, 3 room sensors refused to pair (the app in the first instance notifies you there's an issue, they now know about it, and advises to remove the battery and put the sensor aside). I had to reset the sensors and go through the setup 3 times before they magically decided to finally pair.
Once pairing is complete, you go about installing them. 3m stickers were hit and miss, some worked some didn't but the real annoyance was the 'tamper' warnings notified on the hub (that's the main control unit, the one with the keypad). Out of 8 sensors, at least 7 had 'tamper' issues. The help guide online explains this could be down to installing - warping of the bracket casing if screwed in too tightly to the wall, I made sure all was done correctly. Basically, the sensors have a tiny push switch which gets pressed in when you close the outer case (that's the bracket you install on the wall), if someone tries to remove the sensor from the bracket, that switch gets released and it communicates a 'tamper' to the hub. The fit between the sensor's casing and the actual senor isn't tightly snug, coupled with the tamper button itself (made of flimsy rubber that also gets lodged/stuck when you slide on the bracket case) and probably shorter than it should be - results in easily getting a 'tamper' message. Your hub (control unit with keypad) is bombarded with 'tamper' messages which you'll need to clear by going to each sensor and fiddling with it. To add to the confusion, the app was showing affected sensors as 'no tamper' yet the hub was insisting there is one. When you set up, you'll name these sensors which help when there are faults so you can easily identify the culprit and fix it, however, two of mine refused to show on the hub with the name I gave it, instead showing a number, leaving me playing detective to try and find which one it was.
Also room temperature readings (a nifty built-in feature of the room sensors) we're out by 1.5 to 3. 5°c. It's a really good feature however what's the point if they're that inaccurate.
Outdoor siren sounder:
Paired and then followed the easy instructions and fixed to the wall (make sure it's a flat as possible surface). I still had tamper issues, the hub displayed 'tamper' but the app displayed 'no tamper', I had to climb up a ladder again to make sure it was flush against the wall and that the lid was securely shut flat (there's a tamper push switch in the unit just in case someone opens the lid and there's another if someone tries prying it from the wall), all was installed well but the hub still displayed 'tamper', so up and down the ladder I go, a few times to keep checking, finally the warning just... disappeared, I can't be sure if it was me just tapping the lid. I paid special attention to the installation instructions, which stated in bold to not use powered screwdrivers on the two screws of the casing (these screws secure the lid shut). I quickly found that these retaining screws, screw into plastic threads and even using a screwdriver with gentle pressure, I found when testing to remove them (in case the alarm goes off and needs to be shut down manually), one screw just span not being able to remove it. Due to the limited access clearance/angle position of these restraining screws, it's obvious it's going to have to be deliberately snapped to open when changing batteries or manually disarming to take batteries out.
I programmed the key fobs, and that was easy enough to do.
I checked the app and hub and made sure there weren't any 'tamper' warnings and then raved to the family about how easy this system is going to use, singing its praises and began to demonstrate. With the kids beside me, I let my wife test out the panic alarm from her app (which was an easy enough setup). She activated it with a simple swipe on the app to set off the alarm siren. The siren went off... and stayed on. Deactivating (done easily from either the app or hub) only stopped the sounder in the hub from inside the house, the outdoor siren carried on. The hub just calmly stated 'system disarmed' when the outdoor siren was still blaring noise. We tried the fob and passcodes but as the system was 'unarmed' it casually asked if we'd like to arm it. Then the hub went mad, it presented warnings 'zwave disconnected' then briefly displayed 'WiFi disconnected' (our WiFi is absolutely fine). We then followed Boundary's online help article (I had to Google) trying to reconnect to the siren, nope, nothing. The only thing left to do was to climb up a ladder and manually disarm it, but wait, I remember that retaining screw was just spinning, so I know I'll have an issue, also that blaring noise from the siren is still in full swing. Up the ladder I go, with ear defenders and a screwdriver (plus a larger robust screwdriver for use if all else fails I know will have to smash/pry it open with force). Now whilst I'm making my way up the ladder, neighbours have come out to watch, some annoyed (it's 7 pm), others offering suggestions and advising I should have gone with Ring, Eufy or Simplysafe. I now find (though not surprised) that both retaining screws are just spinning, I can't open it so I have to snap it open (just spent nearly £500 on this system so it's a hard pill to swallow). Snapped it open, plastic bits on the floor but I managed to take out a battery, to kill the noise - the crowd of neighbours on the ground, cheer (along with passers-by).
During all this, the kids were frightened (they now don't want any alarm system), the wife is worried if we replace the siren, it may happen again when I'm not there (let's not forget the internal sensors can report a 'tamper' with the slightest movement too), so she's not a fan of the brand right now and I'm gutted and annoyed with what was supposed to be an exciting tech add on, is now a running joke on the street.
A point to mention is that the help article mentioned 'not to worry' that 'the alarm will only sound for 15 mins' but we waited 25 mins before, basically, manually breaking it, to shut it up. Also bear in mind that the alarm was going whilst we frantically looked for a support number, NO NUMBER TO CALL. We looked for online chat, NO ONLINE CHAT SERVICE available apart from the bot. Tried email support in the minuscule hope that someone may pick up and get back to me as it's an emergency, nope nothing. This all happened yesterday (Friday) and it's now the weekend. I'm sure I'll hear nothing until Monday. Surely a modern alarm company should have better, more response active support. Boundary for us has been a nightmare, I'll now have to go around the house and remove all sensors and probably repair holes left behind. For us, it's been such a waste of time, effort and money. My trust in the quality of the hardware/design and the obvious bugs in the software is not at a reassuring level where I am happy for family to use this when I'm not there.
I of course will hear out what Boundary have to say, I'd like an explanation from the technical support/engineers of what went wrong and will be eager to hear their fix (if any) before going elewhere. I personally think the tamper mechanisms need a better design and the software glitches to be fixed, I can't help wondering if they have brought this to market too soon.”
Hey,
Thanks for taking the time to leave us such an in-depth review of your experience. I am so sorry to read about the issues you've had and I'm glad that you're in touch with us so that we can help.
We truly appreciate honest feedback like this and we're continually working to make sure every customer journey is as quick and painless as possible. With that being said, we have a lot of tools at our disposal to troubleshoot and rectify things when they don't go as planned. So I'm confident we can help you and put this right.
Please keep that line of communication open so we can help you as efficiently and effectively as possible. We are acutely aware that often there is more to be learned from minority situations like yours to help us improve for everybody. As such, we'll be sure to put your feedback to task for improvement purposes.
Kind regards,
Leslie Connelly
Customer Experience Lead
“I was able to set up the Boundary Alarm myself, it was very easy thing to do with no problems.
I have made a couple of general enquiries with Boundary and each time the response has been excellent.
One thing I would like in the future is a separate panic alarm(s) that could be activated either near the point of entry or one that is portable that can be taken to the bedroom at night.”
Hi,
Thanks for taking the time to leave such a positive review! I'm particularly pleased that although you had a minor issue with the sensors, the helpdesk was able to solve this for you.
The panic alarm is something we are looking at and the app does have a built-in panic alarm feature. For a graded alarm though, any hardware has to be rigorously tested and developed before it sees manufacturing so the app panic alarm should keep you going for the time being.
Best wishes,
Phil Williams
Head of Customer Experience
“Amazing system and so easy to install. This has replaced my overpriced ADT alarm system which was £36 per month! Features are amazing compared to my previous alarm. Support are very responsive and reply within hours. Can’t wait to see what they bring out in the coming months / years. I have already setup IFTTT with Hive and Hue.”
Hey Simon,
Thank you for taking the time to leave us a review.
It's lovely to read how happy you are with our system and how easy you found the setup. Also that you were able to get efficient support when needed and are excited about the potential for future features.
Kind regards,
Leslie Connelly
Customer Experience Lead
Hey Leighton,
Thanks for leaving us a review.
I"m so happy to read that you think our system is of great quality and easy to use. Also, the service you received was excellent.
Thanks again,
Leslie Connelly
Customer Experience Lead
