“I was reluctant to choose, what at the time, was a relatively new player in the security market. 3 months in and I have to say, the system has delivered real benefits over my previous wired system. Any minor issues I have had since have been picked up quickly and efficiently by the support team. So far so good!”
Hey Craig,
Thanks so much for leaving us a review.
It's lovely to read how happy you are with your system and that you've been able to get help efficiently when needed.
Kind regards,
Leslie Connelly
Customer Experience Lead
“I have two Boundary alarm systems. One at my own home and one at another. Mine installed perfectly. However I had an issue pairing a motion sensor at the other property.
The Boundary support team contacted me to sort the problem out. How refreshing it is that I didn’t have to chase them.
Together we were able to sort the issue out at a timescale that suited me. (As I was not at the other property every day). Clear instructions were given and the videos were a useful addition.”
Hi Ian,
I'm so glad we got the problem resolved for you and really do appreciate the kind words.
We are trying hard to focus on proactive support rather than a reactive measure so it's great to hear that this is appreciated!
Best wishes,
Phil Williams
Head of Customer Experience
“As an early adopter of the Boundary alarm system, I've had my fair share of issues with the app/system, but as it's matured it has improved considerably. Installation is simple and flexible for anyone comfortable with a bit of DIY, with each sensor provided with both screws/plugs and 3M mounting pads (which are great for uPVC windows/doors). The app configuration is straightforward for all members of the household to use, they have the flexibility of using their phones, tags or entering a PIN code to arm/disarm the system. The system integrates with third-party solutions, for example (via IFTTT) my Philips Hue bulbs will turn red when the alarm has been triggered.
The types of issues experienced along the way were some sensors towards the rear of the property disconnecting regularly, this was resolved with a range extender that was provided by the support team. More recently, I've had really unfortunate luck with the contact sensors where they've failed to pair and needed replacements. On the odd occasion, I've experienced issues with the Z-wave network where the alarm sensors were not reporting their status to the hub correctly which I've been told should be resolved in a future firmware update.
Throughout my experience, the support team has been absolutely fantastic, they are both responsive and patient. Big shout out to Phil and Leslie who probably dread seeing my name pop up on new tickets!”
Hi Qasim,
Thanks for taking the time to leave such a detailed review, it really is very much appreciated! You have been a little unlucky with some of your problems but I do hope these are well on the way to being resolved.
And don't worry, we don't duck for cover when we see your name!
Best wishes,
Phil Williams
Head of Customer Experience
“Well made, ascetically pleasing good value and easy to set up. There is a step by step guide which makes set up very easy. The only thing I couldn’t see is what batteries are required in the bell box when they run out. Very pleased with my purchase and highly recommend Boundary”
Hi Matthew,
Thanks for taking the time to leave your review. The batteries in the siren are long life, Lithium AA batteries that should last in excess of twelve months before they need replacing. The app will give you plenty of warning before this happens though.
Thanks again for the kind words!
Best wishes,
Phil Williams
Head of Customer Experience
“Received my pack promptly, very well packaged. Excellent instructions made for an easy diy install. I had a couple of issues with pairing, quickly resolved by the help-desk. Overall very happy with this product”
Hey Keith,
We really appreciate you leaving us a review, thanks.
I'm glad you were happy with the promo delivery and how the system was packaged. It's great that you found the entire setup easy and that you got the help you needed quickly.
We always love the hear from our customers and I'm so glad that you're very happy with your system.
Kind regards,
Leslie Connelly
Customer Experience Lead
“The whole system is simple to set up and works fantastic. Had small issue with Siren location which was sorted very quickly with an immediate response from the help desk. Wouldn't hesitate to recommend a Boundary Alarm.”
Hey Richard,
Thanks so much for taking the time to leave us a review.
It's fantastic to read how simple you found the setup and how happy you are with how the system works. Also, I'm glad we were able to help you efficiently when needed. We always aim to be recommended, so it's fantastic to hear you'd do that.
All the best,
Leslie Connelly
Customer Experience Lead
Hey Aaron,
Thank you for leaving us a review.
It's great to read about how happy you are with your alarm and the service you received. Especially how it makes you feel safe.
Kind regards,
Leslie Connelly
Customer Experience Lead
Hi
Thank you so much for leaving positive feedback
Thank you also for the kind words regarding our customer service.
Joe Quinn
Customer Experience Agent
Hi Jonathan,
Thanks for leaving your review, we really appreciate it and I'm glad to hear you are pleased with your system!
Best wishes,
Phil Williams
Head of Customer Experience
“So it's early days yet as in the process of waiting for installation.
But I have to say that so far I have been more than impressed with the responsiveness to questions relating to my order and delivery.
In addition, the level of information provided during the ordering process is fantastic, with links to more information online.
It makes a big difference when you get good customer service like this, so I just hope this continues as the company grows”
Hi Andrew,
Thanks for the feedback, we really appreciate the comments. A positive customer experience (even when things go wrong) is what we are striving for here so I'm glad the evidence is there for you to see.
Best wishes,
Phil Williams
Head of Customer Experience
Hey Peter,
Thanks so much for your review.
It's lovely to read that you got efficient and effective support from us when you needed it!
Kind regards,
Leslie Connelly
Customer Experience Lead
“I’m very happy with the service I’ve received from the guy’s at Boundary who were very prompt in replying to my queries and assisting me with a couple of slight problems I had with the install.
On the whole the install was very easy and everything is working fine.
I would highly recommend Boundary Alarm system.
John”
Hi John
Thank you for leaving feedback.
We take pride in customer service and providing the best possible service, so we are glad to hear we were able to solve your issue.
DIY install can come with some hiccups but nothing we can't fix or solve.
Thank you soo much for the positive feedback and for recommending us.
“Had the system a few weeks now,despite a couple of minor problems (which were promptly fixed via email) it works a treat and was very easy to install.”
Hey John,
Thanks for taking the time to leave us a review.
It's wonderful to read about how easy your system was to install and that it works a treat. Also, reassuring that you were able to get help efficiently and effectively when needed.
Kind regards,
Leslie Connelly
Customer Experience Lead
“Customer service is good when you have any issues. The system is a bit slow and always getting messages about lost connections. On 2 occasions over the past week the system has stalled.”
Hey Russell,
Thanks so much for leaving us a review.
It's really nice to read that you were able to get help from us when you had issues. We will be in touch soon directly to discuss the other symptoms you've highlighted and ways we can help.
Kind regards,
Leslie Connelly
Customer Experience Lead
“System is not as stable as it needs to be. My perception of my latest issue is that a firmware update caused my hub to hang up and possibly as a consequence caused our two PIR sensors to hang up. The hub hardware reset advised by customer support brought it back to life and the system now arms again, but doesn’t alarm when the exit door is opened following arming. We are still working through the advice provided by the excellent response experience from the customer support team and they are quite frankly the only thing keeping me in a positive frame of mind about this fairly expensive purchase and ongoing modest monthly fee. The system still looks and feels like it could be really good, if only I could get the system to work consistently for more than a couple of months or so.”
Hey John,
Thanks for taking the time to leave us a review.
I'm sorry about the issue you're experiencing, we'll continue to support you with this. I'm confident we can get you fully up and running and I sincerely appreciate your ongoing patience while we assist you.
Please continue to keep that line of communication open.
Kind regards,
Leslie Connelly
Customer Experience Lead
Hey John,
Thank you very much for your review.
I'm so glad you're happy with the service and support you received.
All the best,
Leslie Connelly
Customer Experience Lead
Hey
Thank you for leaving feedback, it very much appreciated.
I'm glad to hear you are enjoying your alarm system.
Thank you for the comments regarding our customer service team that is also very much appreciated.
Thank you once again for the feedback.
Joe Quinn
Customer Experience agent
Hi Marade
Thank you for leaving feedback.
I'm glad to hear that you are happy with your Boundary system. We made our system to be ease of use and install so thank you for highlighting that.
Thank you once again.
Joe Quinn
Customer Experience Agent
