Hey Peter,
We really appreciate your review.
It's nice to read that you got efficient responses and troubleshooting when contacting us.
Kind regards,
Leslie Connelly
Customer Experience Lead
“Had one or two issues setting up. But an exchange of a few emails between myself and either Phil or Leslie got it sorted. They were very understanding and really quick to reply. Ended up I had a faulty contact sensor so they sent me a replacement. I also accidentally damaged the hub bracket on the install,and they were kind enough to send me a new one,even though it was my fault. Really good customer service.
Hopefully everything will go smoothly now it's all set up,but don't doubt that if I do get any further issues,they should be resolved quickly. Overall everything works as it should,and looks to be a quality bit of kit.”
Hi Andy,
Thanks for taking the time to leave your review, we always appreciate the feedback even if things don't go 100% smoothly!
I'm glad we got there in the end though, do let us know if you have any problems or questions.
Best wishes,
Phil Williams
Head of Customer Experience
“I have owned a system for several months now. The product is brilliantly fit for purpose and of great quality.
The self installation instructions are straightforward and easily accomplished by most people, however should you have any problems or queries, their support team are quick to respond and provide a great service.
In general use, the system works as expected and I have had no problems with it.
From my experience, I can recommend a Boundary alarm.”
Hey Dave,
Thank you so much for leaving us a review.
It's lovely to read that you feel the product is high quality and does what it's intended to. Also, I'm glad you found the DIY installation straightforward and that when needed, we were able to help you effectively and efficiently.
Kind regards,
Leslie Connelly
Customer Experience Lead
Hey Alistair,
Thanks for leaving us a review!
I'm glad your alarm system is working as expected and that we were able to help you efficiently.
All the best,
Leslie Connelly
Customer Experience Lead
“A few niggly issues with set up and faulty sensor but sorted in the end with Phil from customer support
System is now up and running. I'm hoping for some updates, An internal siren would be a nice ad on and a shorter time for exit/entrance”
Hey Paul,
Thanks for leaving us a review, it's really appreciated.
I'm glad we were able to help you overcome your initial teething issue when you contacted us.
While we don't currently have any immediate plans to introduce an additional piece of hardware to act as an internal siren, we appreciate your feedback. The hub has a siren on it, and you could consider using smart home integrations to trigger a noise on a smart home device too. In regards to countdown, our engineering team is researching and developing different arming options in regards to shared feedback around the countdown.
All the best,
Leslie Connelly
Customer Experience Lead
Hey James,
Thanks for leaving us a review.
It's lovely to read that you found the process so far to be excellent.
If you need any support, please get in touch with our team.
Kind regards,
Leslie Connelly
Customer Experience Lead
“After a few initial glitches my Boundary alarm system is now working as it should, a lot of the initial problems were caused by me not understanding the system but I have to say both Leslie & Phil from boundary support sorted things out very quickly.
I now have a very good system that is working perfectly & doing everything thing it should, would I recommend a Boundary Alarm system, absolutely I would”
Hey Bill,
Thank you for your review.
It's lovely to read that you're all up and running now. Especially how happy you are with the system and that you'd recommend us. We really appreciate that and we're glad we could help.
Best regards,
Leslie Connelly
Customer Experience Lead
“Well thought out system, with clear instructions and small video install clips to reinforce your confidence with install.
Like the fact that I can add to system when needs require and/or when funds allow.
Recycled packaging is another bonus.
The delivery was fast with well informed stages of delivery.. The system was easy to set up, equipment is well made and hub had clean layouts and is easy to follow on screen display.
We went with 4 key fobs. But also like that we could all have our own individual codes in the event any issue with fobs in the future.
Also like the fact that we can assign additional codes as and when required to family and friends in the event this is required.
Phone app works really well also. And also found out that we can link other home devises via Alexa.
We have 2 large dogs which I was a little worried about before purchase with them tripping the alarm once armed and us leaving them in alone. So far the system has not been triggered by them and I am still confident in the system doing it’s job if we were broken into.
Had an issues with hub back mounting plate and power supply(my fault!) but was swiftly sorted out by Boundary.
Great customer support, professional and friendly and very efficient.”
Hey Tommy,
Thanks so much for taking the time to leave such a detailed review.
It's really nice to read about your experience and that you feel that the system is well thought out. Especially with the delivery and set up. This is what we work towards every day. Also, it's reassuring to read that you got support from our team when needed, that you're feeling secure using your system, and that you see the future potential. What with the additional sensors (if needed), the mobile app, and the smart home integrations.
Kind regards,
Leslie Connelly
Customer Experience Lead
“Really happy with our system! - we chose professional instal as I’m lazy (!) and the house required many sensors and it was set up on one morning, and we were able to leave that same day for a weeks trip and it worked like a dream. The night time more is great in that we can choose zones to leave on whilst we sleep (subsequent to a break in we had at night time before we got boundary).
Im particularly exited by the technology that allows us to link the system to Alexa etc.
Delighted by the service
Many thanks team!”
Hi David,
Thanks for taking the time to leave such positive feedback, we really appreciate it! The smart home integrations are a core feature for Boundary and are an area we are constantly developing. Our aim is to make Boundary part of your arm instead of just a normal alarm.
Best wishes,
Phil Williams
Head of Customer Experience
“Received the system on 3rd November. Attempted and failed to get system up and running on the 6th and 7th Nov. Now it is 17th Dec and I have become very well acquainted with Phil and Leslie at customer support. They are two of the best, most polite and positive customer support people ever. The email conversational process is however inherently long and drawn out, so I can’t help feeling that instant chat or (god forbid) a telephone conversation would be far quicker for the customer during fault finding. With their help, we now have a minimal system working and have been using it in anger for the first time over the past five days. Our minimal system comprises the hub, two door sensors and two PIR sensors. From the six PIR sensors we purchased, we have two PIR sensors to be returned, and two PIR sensors still to be added to the system. The siren is also still to be added to the system. We will try those over the Christmas holidays. So our original 3 star review is getting better but is not yet at 4 stars, which is where it will be when we get the other sensors plus the siren working as part of the system.”
Hi John,
It has been a little challenging but I do believe we are on the home straight now. I appreciate you taking the time to leave your review though.
Many thanks,
Phil Williams
Head of Customer Experience
“Having had my system for a couple of months, it started losing connection to the siren. After informing the support team, help was immediate and soon resolved. Excellent first class customer support”
Hey Tomasz,
Thanks for your review.
I'm really glad that the alarm is perfect for you and that you feel we're full of professionalism.
Kind regards,
Leslie Connelly
Customer Experience Lead
“A constantly evolving system with improvements to hardware and software making a good system into a great system. First class support when I had a few initial teething problems.”
Hey Leighton,
We appreciate you taking the time to leave us a review.
It's great to read that you're happy with the system and excited about the improvements we're making. Also, it's reassuring that you received the help you needed to overcome your teething problems.
All the best,
Leslie Connelly
Customer Experience Lead
Hi Renjulal,
Thanks for leaving your review and I hope over time we can gain those extra two stars from you!
Best wishes,
Phil Williams
Head of Customer Experience
“Very pleased with Boundary’s products, clear instructions and well-thought-out app so far. Customer service is really good, responsive and human, which is hugely important.
I'm having some initial teething issues with the system, so that's why it's only 4/5 score right now, but I have every confidence the customer support team will get me back on track promptly.”
Hey Mark,
Thanks so much for leaving us a review.
It's great to read how pleased you are with our products, instructions, and app. Also that you're happy with the help you've received from us when addressing the teething issues you've seen. We'll do our best to overcome these for you.
All the best,
Leslie Connelly
Customer Experience Lead
Hey Tim,
Thanks for your review!
I'm glad that our alarm is giving you peace of mind and you were able to get the help you needed quickly.
Kind regards,
Leslie Connelly
Customer Experience Lead
“I was extremely lucky to win a boundary system but decided to purchase a few other sensors and professional installation. The customer service has been exceptional and they even created a special order so everything came at once. Installation was organised within around a week, the team that turned up were very professional and even filled in holes that were left from an old alarm system. The app is very easy to use and so far I am very impressed with the system and the company overall.”
Hey Jemma,
Thanks for taking the time to leave us such a positive review.
It's great to hear about how happy you are with your system and the service you received from us. Especially how easy you have found the system to use.
All the best,
Leslie Connelly
Customer Experience Lead
“The alarm system itself is amazing, with so many different functionalities, you really cannot go wrong and will be extremely satisfied with the results.
The customer service is faultless, with a very fast response time. The team, doesn't just deal with the query and forget, they check up, just to make sure everything is resolved and your alarm is operating to it's high standard.
The rating, as far as I am concern, shouldn't be marked as just "very good", from my experience I would rank it as being excellent.”
Hey Imran,
Wow, thanks so much for your very positive review.
I'm so glad that you're extremely satisfied with our system and the help you received when contacting our team. This is what we work for every day and it's a real pleasure to read about your experience.
Thanks again,
Leslie Connelly
Customer Experience Lead
“I had been looking for a new alarm for a while, but I wanted one, that was compatible with Apple HomeKit, that I could install, monitor remotely, and control remotely, of less consequence was monitoring.
I have been monitoring and looking at the market and whilst Boundary doesn't have the Apple integration today I'm assured it is coming, and the app works on iOS so it's just some additional features that should come in a software update.
I read all the reviews, not all positive, but mostly they were, above all they all stated support was very helpful so I took the plunge.
The kit arrived promptly, well packaged, with everything you need. The instructions were clear and concise, and apart from a few small issues reading QR codes everything ran smoothly.
I've had a few questions and the Helpdesk have been fantastic, proactive and helpful.
To date I can't fault the product or my interaction.
Very impressed!”
Hey Paddy,
Thank you for your positive review.
It's nice to read that you're enjoying the Boundary system and that your setup was nice and smooth. I'm glad you were able to get help efficiently when needed too, this is exactly what we aim for.
Apple HomeKit integration is on the horizon for 2022, but in the meantime, we have other smart home integration options.
Thanks again.
Kind regards,
Leslie Connelly
Customer Experience Lead
“Having had ongoing issues with a hardwired intruder alarm system I decided to give Boundary wireless system a try after viewing online reviews.
I was impressed with how easy it was to select my system, the quality of the packaging and the ease of installation.
A few minor teething issues were soon sorted with help from the online support team.
I would recommend a Boundary alarm system without hesitation.”
Hey Peter,
Thanks a lot for leaving us a review, it's really appreciated.
It's nice to hear about your journey to purchasing with us and even nicer to hear about you would recommend us. I'm glad you found the entire process of ordering, having it delivered, and setting it up easy. We're always looking to make this as seamless as possible.
Also, it's reassuring that when you hit a teething issue that you got the help you needed quickly too.
Kind regards,
Leslie Connelly
Customer Experience Lead
