Bradfords Bakers Reviews

Name: Bradfords Bakers
Address: 90 Mitchell Street, Glasgow
Rating: 1.65

1.7 Rating 17 Reviews

18 %

of reviewers recommend Bradfords Bakers

1.7

Based on 17 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About Bradfords Bakers:

Bradfords Bakers was founded in 1924 and the hamper company in 2006, we have grown to become the 4th largest hamper company in the UK and the largest cupcake supplier on the Internet, our customers include BBC, ITV, X-Factor, Aviva & Disney.We offer distinctive hampers which are unique and excellent value for money throughout the year, and we supply to USA, Canada, Europe and the Middle East. Our christmas hamper gifts are very luxurious without the price tag and make the ideal christmas gifts for family, friends or corporate gifts and obviously this is our busiest time.

Visit Website

Phone:

0845 055 6414

Email:

customerservices@bradfordsbakers.com

Location:

90 Mitchell Street
Glasgow
G1 3NQ

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"Absolutely shocking \u2013 please do not use this company\u2026AVOID!!!\n\nRead all the reviews and I was impressed so ordered a box 9 cup cakes for my mother in law for her birthday. Pictures looked fabulous. Delivery, I did pay a bit extra for to ensure they were delivered before 12pm and I also included a gift card.\n\nDay of arrival, everything went well, and parcel arrived in due time. Could not wait for her to open as she adores cakes. A few hours later I was totally shocked to find out what she had received! OMG a 2-year-old could have decorated better and that is being exceedingly kind! The 2 boxes looked a shambles, totally unprofessional and an absolute disgrace! Had to hang my head in shame!! My mother in law is always impressed by my gifts so utterly disappointed and so so so embarrassed you would not believe! She broken heartily sent me a message and complained and I wanted to die as she has never done before but so glad, she bought to my attention! But just look at these pictures and they cost \u00a340!!!!!!!!!!!!!!!! \n\nShe tried to eat one, brave lady and surprised she did not die! Disgusting, totally inedible so the 2 boxes headed straight to the bin!!! I contacted customer service to complain. 48 hours James contacted me\u2026. offered a replacement, no way on hells earth going to repeat that experience or I got offered a full refund and he did apologise for inconvenience. Accepted the full refund but here I am 2 weeks later, many emails sent, no refund received despite chasing or not received any responses to my emails. Bunch of jokers! James has been as helpful as a lead balloon and that is a compliment! He is a company disgrace!!!\n\nNever realised when booking the cakes that they are sent from their base in Scotland and they deliver over the UK!!!! If I had been aware of this when placing my order, considering my delivery was on the South Coast, I would never have ordered as how could the cakes EVER be fresh! No wonder they looked such a terrible mess. Disgraceful! The cakes were also a gift, a card was included by the company, yet an invoice was included in the delivery so my mother in law knew what we had paid for this atrocious revolting shocking box of cakes!!! Unacceptable!!\n\nDo yourself a favour, in our current times, all local high streets need our support, so order from a LOCAL supplier and not some terrible Mikey Mouse organisation from Scotland delivering cakes made by 2-year olds. The local bakers will appreciate your business unlike these muppets who will embarrass and disgrace you by sending out total rubbish and upsetting your loved one who you are trying to impress. My recommendation\u2026. AVOID!!!!!!\n"

Bradfords Bakers 1 star review on 2nd September 2020

Anonymous

Bradfords Bakers 1 star review on 24th May 2020

G.Goulding

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no delivery yet and it was placed on the 6th of February, do not answer their phones, message says they are now closed and gives opening times, even though they are never open at that time. Do not answer any of the emails that are send tothem, all in all a very bad service and i will not use them again and advise anyone reading this not to do so either.”

Helpful Report

Posted 3 years ago

“Utterly disgusting. The delivery was fine but the cakes were appalling. Look like they have been made by a nursery class and just put in a cheap clear plastic carton- nothing at all resembling the website pictures or description. And as for the cheap blue candle casually thrown in with pink cakes??? Do yourself a favour and use another company.”

Helpful Report

Posted 3 years ago

“Do not use! Unfortunately I never checked the reviews before using this company, but will not use again. 2 weeks to deliver, wrong cakes delivered, and when I emailed to complain, they basically called me a liar. They never replied to my 2nd email, have given up now, but be warned and go elsewhere.”

Helpful Report

Posted 3 years ago

“Awful customer service. Parcel never arrived, took 2 weeks for them to agree to a refund as for the first week they kept telling me to tell the recipient to ask around all the neighbours houses. Absolute joke, even though we did that they still wouldn’t even offer to redeliver. Two weeks of constantly hassling them and ringing from abroad and finally got my money refunded, I probably spent more money trying to call them and get through to someone! Totally ruined birthday surprise. Do not order at any cost seriously!!!!! I should have known they were dodgy when they operate so many different website names (sendthemcupcakes.com and sendthemballoons.com) and they have diff prices for the same products!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Totally agree with ‘Anonymous’ below. They sent stale products and refuse to refund - only offering a credit which we don’t want as we won’t order from them as their customer service is so appalling.”

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Posted 5 years ago

“I would never again use this company or any of the companies underneath their umbrella. They are useless, their customer service is terrible and I would avoid like the plague. I would also try to make sure no one else uses them so they don't fall victim to the same terrible service and lose their money too.”

Helpful Report

Posted 6 years ago

Bradfords Bakers is rated 1.7 based on 17 reviews