Brainwaves Rewards Reviews

Name: Brainwaves Rewards
Address: Unit 2 Bodmin Business Park Cornwall United Kingdom, Bodmin
Rating: 4.89

4.9 Rating 372 Reviews

98 %

of reviewers recommend Brainwaves Rewards

Company Reviews

Questions

Metrics

4.9

Based on 372 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000 32 54 54

Email:

sales@brainwaves.net

Location:

Unit 2 Bodmin Business Park Cornwall United Kingdom
Bodmin
PL31 2RT

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Brainwaves Rewards 2 star review on 3rd January 2019

Dayo Ajayi

Brainwaves Rewards 5 star review on 28th January 2018

Jane Smart

Brainwaves Rewards 5 star review on 27th January 2018

Emma Burgess

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed but yet to be received. I will not be using them again.”

Brainwaves Rewards 2 star review on 28th December 2018

Helpful Report

Posted 5 years ago

Hi Dayo, Sorry for the inconvenience but we have been closed over the Christmas period. Your order will be dispatched tomorrow as per the message we displayed on the homepage of our website. All the best, The Brainwaves Team

Posted 5 years ago

“Really like the products but the ordering process was painful. I eventually gave up trying to use my credit card and used my debit card instead”

Helpful Report

Posted 5 years ago

Hi Lynne, Sorry to hear you had problems paying. We don't really have much control over the payment system, for security reasons everything is encrypted and handled by an external company called SagePay. We only have record of one payment being processed by SagePay, which was successful. This suggests the payment was blocked by your card provider before it even reached SagePay, I wouldn't be able suggest why as we don't have access to your bank's information. You could give them a call to find out why your card was rejected. As one card worked this backs this theory up also, as it shows our systems here were working as they should be. I hope this helps in case you have any further issues with that card and that you might reconsider your opinion of the service we gave, as the issue you experienced was beyond our control. Kind regards, the Brainwaves Team.

Posted 5 years ago

“Order still yet received after ordering over a week ago. Communication has been made, but don't feel like my order is of any significant.”

Helpful Report

Posted 6 years ago

Dear Claire Thank you for taking the time to write a review on our website, customer feedback is always valuable. I note that you said in your email that you do not normally have trouble with deliveries by post to your address when paying by Paypal but I do feel that there may be a problem with this delivery. On putting your postcode into the Royal Mail postcode finder I see that there are 44 addresses with this postcode and a house number was not supplied, coupled with the order being sent in your maiden name this may mean that the postman did not know which address should receive the delivery. If you have not received your order with the post today please let me have your house number and I will send your order again. As I explained 1st class post is not guaranteed next day delivery and in fact, the Post Office does not deem a parcel to be lost until 3 weeks after dispatch. If the original should turn up please let me know and I will send you the postage to return it.

Posted 6 years ago

“I still haven't received the order, so can't comment on the quality! However, delivery time is poor.”

Helpful Report

Posted 7 years ago

Brainwaves Rewards is rated 4.9 based on 372 reviews