“Faulty diesel denim.. Not happy at all and will not buy online ever again from brand outlet and will never recommend your website.. A person spends so much on branded products and when it's faulty.. It's not good!!”
Hi Sid,
Firstly I am sorry to hear that you have experienced this fault. We care very much about our customer experience, therefore I will ensure that we will look into this further and ensure that this does not occur in the future.
Furthermore, we are fortunate that our buyers work directly with the brands and therefore choose each item selectively to ensure our customers have the best quality and great representation of the brand itself. Therefore we can reassure that all items we receive form the brand are all brand new.
Unfortunately, as the item is out of stock in your size, I am unable to offer a replacement. However, if you would like to return the jeans to us, please use our prepaid label found on our returns page and we will not charge you for this service.
For further queries regarding your order, please email enquiries@brandoutlet.com
Once again our sincere apologies.
Kind regards,
Laila
Brand Outlet
“Quick delivery - my parcel arrived on the date specified. The item was well packed in a sturdy box and well packaged.
Happy with the service provided.”
