Brantano Reviews

Name: Brantano
Address: Interlink Way West, Interlink Business Park, Bardon, Coalville, Leicestershire
Rating: 2.22

2.2 Rating 64 Reviews

30 %

of reviewers recommend Brantano

2.2

Based on 64 reviews


Customer Service
Communication Channels	Email

About Brantano:

Place where you can buy fantastiv range of Shoes and Boots at Brantano footwear online. The latest ladies, Men’s and kids Shoes in a huge range of styles Including brands such as Clarks, Hush Puppies and Skechers.
Brantano was established in the UK in 1998 and has over 150 stores across the country, we are known for our great value shoes for all the family. Brantano’s website has a huge range of shoes for every family member with brands ranging from Nike, Skechers, Hush Puppies and Clarks.

Visit Website

Location:

Interlink Way West, Interlink Business Park, Bardon, Coalville
Leicestershire
LE67 1LD

Write Your review

Tell us how Brantano made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Brantano 1 star review on 4th August 2017

COLIN FLOWERDAY

Brantano 1 star review on 1st April 2017

Colin Flowerday

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truly awful!! Purchased a pair of shoes which split after 6 weeks and only worn 4 times. Took them back to the shop and they point blank refused to acknowledge the problem, the staff were simply awful and the store manager was just the most awful rude and aggressive woman you could possibly meet!! She started tapping the sign on the wall saying no return as its wear and tear send them to head office they can deal with it. We had a receipt and proof or purchase as well!! I cannot describe just how awful this store manager was. We have 3 childrens and spend hundreds of pounds a year in Brantano - never ever again. Awful service, cheap shoes that don't last and truly awful customer service from the Lincoln store near NEXT and ASDA. Do not shop here - you have been warned.”

Helpful Report

Posted 9 years ago

“Two and half weeks ago I went to my local Brantano shop in Grantham. I wanted the shoes but they were in stock so I paid for it but the lady said that delivery will arrive next Wednesday, so happily went home. next Wednesday no one from the story called to me so I decided on Friday go to the shop. When I came into shop the lady went to check if my shoes arrived, she came back and said no, they will be next Wednesday... she even didn't tell me sorry for this. So I waited one more week, total 2,5 weeks. When I went there again the other Wednesday my shoes wasn't still there!!! I just asked to give my money back, because I am 7 month pregnant and couldn't wait any more longer. And again no one in that shop told me sorry for this!!! What people are working there!!! I am not will go there any more in my life!!!”

Helpful Report

Posted 9 years ago

“I went into my local store on Friday but unfortunately the boots I liked were not in stock. The extremely helpful assistant called a couple of branches close by and arranged for them to be held for me to collect. Went today and collected them from the very helpful assistant at a nearby store. Full marks!”

Helpful Report

Posted 9 years ago

“I went today to your branch at Westway Shopping Park in Greenford to buy a pair of shoes for my son. He tried one but I couldn't find the other shoe so I asked the shop assistant if he could help me to locate it. He rudely said "it is in the box" and went away. After I found it I said to him "in other shops you were supposed to help the customer" and before I have finished he said "Yea, yea, go pay at the till.. pay at the till". This is the rudest shop keeper I have seen in my life. I have reported this to the manager and much to my surprise, his reply was "we keep the shoes in the boxes". He: 1-never tried to identify who the shop assistant was, and 2- never offered an apology. My son needed the shoes for tomorrow and the time was 6pm, so I had to buy the shoes. I am a journalist and have traveled to many undeveloped countries in the world but found customer treatment there more civilized than your staff. You have rude staff and ignorant managers, no wonder you are ranked as one of the worst shops in the UK in customer service. My experience tells me you are working hard to get worse!”

Helpful Report

Posted 9 years ago

Brantano is rated 2.2 based on 64 reviews