“This was my first order from British parts as they seemed prominent and competitive when I looked on thier website, to save time I decided to use the website to find the contact us email so I could give them the list of parts I required while I was pricing up the job on my vehicle. After I had confirmed the parts required I called as instructed to order the components and were told some were out of stock , I was fine with this as they were non urgent so requested the rest to be sent. upon paying my total I thought it seemed a little high but as I had added a component I thought little of this when paying. I received no invoice so I quickly priced them up myself on the website to gain a breakdown of cost, I then realised after pricing up online that there was a over charge of 28 pounds , I was hoping for a fast easy rectification, Unfortunately I was told in a polite manner I should have ordered online to receive that pricing and did I want a call from customer services ? Not too disheartened I asked for a call back but I then received a email from Alan . This started a confusing back and forth where I was informed the businesses run separately despite the family run business specialising in customer service quotes on the website my only option was I could return this order (less carriage of course) and order again via the website if I wish , I was then told one of the items was cheaper via phone (I couldn't verify I had no invoice) and other parts were not listed online although I found them all and sent proof (these were ignored). I then asked if I could raise the issue further as I would really rather sort it out mutually then leave something like a bad review but this comment was taken as a threat which seemed a little odd, I tried to make phone contact as it seemed that the conversation was going a little sideways via email as often they can due to misunderstanding etc , I called to see if I could talk the issue out on the phone I was told that Alan wasn't in the office that day and there was no site manager to bring this up to and I was best to just email as I had been as all the parties involved could see the issues . I think if you see that all negative reviews are met with the same response of customer blaming it does give you a idea of the issues you may face if something goes wrong, I probably won't use them again unless I must which is a shame , I dread having to claim a warranty issue now also. I'm sure there will be some response made to my review that says it was my fault but I think the issue is that the company has a small company mindset with big company ideas, if you look at any big retailer with a website they will just refund the difference no real issues.”
“Confirmed stock for order, then had to chase as they forgot to dispatch. Then got confirmation of delivery, so took my car to the garage for them to strip.24 hours after dispatch they informed me that they didn't have all the items and that it was tough. Car now stuck on ramp in bits.
Really bad customer service,”
“BE VERY WARY OF PARTS QUALITY AND SPECIFICATION.
I ordered several parts from here for a big project I have been doing. Most parts are of aftermarket quality but I had a particular problem with some parts and was argued against consistently by customer service.
They completely rejected any notion that the parts are not OEM specification (which they are clearly not) and would not accept any refund. I now have a bunch of scrap and am out of pocket for the privilege.
Now I know that they would rather keep money in their pocket than give good customer service I will not be buying from them again.”
“BRITISHPARTS.CO.UK TERRIBLE COMPANY TO DEAL WITH.
Ordered lambda sensors. Sales department were so confident the parts were correct but had same issues immediately after fitting them.
If you have ordered from British Parts and they are not working have the resistance checked. Totally wrong!
Supplied sensors reading 3oms proper ones ordered from elsewhere reading 15. Tolerence is 12-18. Refused to return unopened box as it's just over 14 days. I accept the first two were just out of time limit - only because we thought the parts supllied were properly manufactured which wasn't the case in my opinion and that of an expert with excellent diagnostic equipment.
Please don't assume as I did that they know what they are talking about because they sound confident on the phone. If the new parts fitted are causing issues, check the parts have been manufactured to a standard.
I'm told they have never had anyone claim the resistance is incorrect. Had I not met an industry specialist, I too would have blamed everything but the oxygen sensors. No longer will I recommend British Parts. All the garages I worked with have agreed to remove them from their preferred suppliers list.
We are lucky in the north east England we have a specialist who is used by major vehicle suppliers for indepth diagnostics. It is my understanding the normal tolerance for oxygen sensors is between 12-18 oms for them to read correctly. The ones supplied are 3. This is a huge difference!
This is a true statement to help others facing the same issue for parts purchased from British Parts and facing dilemmas. This is not your typical handheld or laptop diagnostics. This is next level diagnostics with a clear solution.
Have you had similar issue but did not report it to British Parts and assumed the problem is elsewhere. Please recheck the issue, I will point you in the right direction. I am not involved with the diagnostics company but feel let down with over confident sales staff at British Parts and will air my views on each and every platform available to me.
This is an honest review after months of distress and being let down by British Parts.
Please don't assume the parts can't be faulty or poorly manufactured. I assumed they were genuine parts. Landrover were more expensive, but I have paid several times more in the end after paying for diagnostics and new sensors and unable to return the faulty ones.
British Parts have lost a customer and trade business through their unfair policy.
This is based on my opinion and the opinion of experts in the field with state of the art diagnostics equipment.
BUYER BE AWARE!!!!
___________________
Update after response
You were clearly informed the one recently ordered has not been opened. But you refuse to return it as it's a few days over your 14 day policy.
We ordered new ones from Land Rover which worked straight away. We assumed your parts were tested and guaranteed as you keep claiming.
Do you want to test the resistance on your lambda sensors? I am offering you a live challenge. There is no fault in the vehicle other than your sensors. I am willing to order a new pair for the purpose of test only. They can be delivered straight to the diagnostics centre. An independent impartial professional tester will test them. ARE YOU WILLING TO PARTICIPATE LIVE ON FACEBOOK, YOUTUBE, INSTAGRAM? Please let me know and I'll arrange an honest test. Please speak to the tester or the owner of the testing facility.
The point of these review sites is to make others aware. You are a professional company, however, these are not manufactured to a suitable standard. They did not pass the test. I personally do not possess the knowledge but these experts do. The staff at British Parts said on two occasions they are not mechanics which is fair enough.
No one is claiming the parts are incorrect for the vehicle yes they do fit the description and match chassis number they are not correct polarity they are well below the tolerance levels. Please understand the complaint!”
“Prices are very good, almost always the cheapest and parts quality is good. Online ordering system is not easy to use and makes errors.Carriage for a small order is expensive. As with most internet based companies telephone response is poor.”
