“I wish I could give a 0 stars. STAY AWAY FROM THIS LOCATION, RESTON VA
First time i ordered from the Reston, VA location, big order, called at least 5 times. Their response: sorry we only have 1 person at the store, even though i placed the order in advance, this was around $250 order. Call the driver, he said, i have 20/30 Minutes waiting and they said is not ready. I had 10 people waiting for lunch for more than 30 minutes.
Second time I ordered, same thing. They were late, called 3 times first they said the driver hasn't showed up and that they were going to contact them and call me back, already late 10 minutes. I called again because they never called me back, literally the person said, i can't contact the driver, I'll call you again, after 40 minutes that we did not receive the order, I call back and they said sorry i don't know what happened to your order. I requested a refund and the person said, of course once the supervisor is here.
Today I called again, the owner answered the phone, he said, we left it at the lobby and called you (wrong number) sorry nothing we can do, so he prefers to safe the $50 than giving the correct customer service. We never received the food, i called, i did everything possible. They did not deliver the food or good service; they never gave us a refund.
Two times is not a mistake is a bad service!!!!!!”
