“Absolutely dreadful.
I am as of writing out of pocket to the tune of 3K because I was stupid enough to order a sofa bed from this outfit.
Their delivery 'company' wreaked damage in our house leaving a hallway runner (bespoke, handmade, 3 months to make, 1K) - beyond repair.
This has taken 2 days of my life for which I have lost earnings - dealing with the utter mess and fiasco this has caused: taking 40+ images, sending them immediately, having to deal with the delivery fiasco itself before the arrival and before the damage was caused on removing the not fit for purpose items - so they owe me for that loss of earnings.
They owe me 1K for the rug
They still owe me 1500Ggbp circa for bed which I will not risk being re -delivered after the delivery jokers Furdeco damaged irreparably the hallway runner.
Yes I have also spent time every day - several times on some days - on my hands and knees scrubbing the rug.
I also paid for cleaning fluids to be sent to me immediately. The Natural Rug Store took time to help me on the call, gave me advice and sent the fluids for arrival the next morning; clearly demonstrating that some UK companies actually adhere to the Consumer Rights Act that operates in the UK.
All the damage and monies lost to myself to one side - the fact that this company deployed PURE MENDACITY in assuring me they would ensure the claim for the rug takes place immediately - beggars belief; thank goodness I don't have a disabled child, sick parents to care for, or English as an Additional Language. Thank goodness I am a PR Director with a number of high profile UK (tabloids/broadsheets/TV & RADIO) campaigns to my name. Oh, and the international press campaigns too - almost forget about those.”
