BT Reviews

1.4 Rating 694 Reviews
B-
Happiness Grade
B-

Customer Service - Average

69.74%
Industry Average
superb service could not be happier than with a business that has its call centre based in the uk that understand your needs completely
posted 2 months ago - Colin Hetherington
Always get problems sorted , great customer service
posted 1 year ago - Jane Hinton
I spoke to a customer service member called Ben. He was new in the job but I cannot praise him highly enough for his customer service. He was warm, friendly, very patient and came over as such a nice person. It was so nice to speak to someone so pleasant and he answered my query really professionally. Well done to Ben.
posted 2 years ago - Carile Leyshon
Always helpful and ready to help and listen great customer service
posted 2 years ago - Anonymous
Updated our broad band, good service, and good product, fibre optic broadband. Good customer service, always polite
posted 3 years ago - Julie Spencer
BT customer service has been excellent, operators have been helpful and very efficient and friendly
posted 3 years ago - Elsie Mcguire
Had a very complex situation resolved, the man I spoke to had excellent customer service skills, explaining everything as we spoke, he was very patient as I am a bit of a dinosaur when it comes to technology. Well done BT, you should employ more people like him.
posted 3 years ago - Tracey Rogers
Reported line fault on Tuesday 25th august repaired Wednesday 26th august Excellent service
posted 3 years ago - I M Jones
He is by far the best customer service person that I have spoken to on BT.
posted 3 years ago - Wayne Fox
Fantastic customer service, had an issue but resolved on first call!
posted 3 years ago - Anonymous