“I've never dealt with such an unprofessional and uncoordinated support team in my life. They asked for additional documentation before fulfilling my order, so I submitted it. Then they never followed up. I reached back out, and they told me they never got it (but my email read receipts show it was opened multiple times by their staff). Then they just decided to cancel my order and find a bogus excuse. Spoke with the manager and he didn't care at all.”
“I have been unable to stop Bud's alerts, despite having clicked on the website's "unsubscribe" link many times and emailing them twice. I will not do business with in the future because of this lack of customer service and marketing insensitivity.”
“I ordered magazines for several guns from their online store. It was a few weeks before I made it to the range. Two of the mags were defective. Apparently they have a 10 day return policy so they did absolutely nothing to make it right. 10 days? I don't think I've ever had this bad an experience from another retailer. Glad I didn't order a gun or something else more expensive. Will never order from them again.”
“"A gun mat I paid for never arrived. I paid extra for the insurance too. Buds Guns Shop customer service rep told me they will only help if I have the shipping boxes from everything else that arrived. They were of course in the trash. Ridiculous but true.
DO NOT PAY FOR THAT INSURANCE!!! Its a scam!!!!!!! I have now spent close to $2000 at this online store. I told them a week ago that they need to make this right or I will be shopping elsewhere. They dont seem to care.
P.S. The customer service rep gave me an email to respond to that does not exist as the icing on the cake. Here was their response, notice the wrong email they told me to respond to (****@****)...
"Thank you for contacting us here at Budsgunshop.com! We greatly appreciate your patronage. I do apologize to hear about that. Our shipping hub advises that they sent the product as ordered. We will need to have the order reviewed by the claims team. The claims team may need to open a claim with the shipping carrier. To request the review from claims we will need the following. Images of all 6 sides of the shipping box Image of the shipping label Image of all products and packing material received Image of the products and packing material arranged in the box how it appeared when you opened it Your preference on a refund or a replacement for the missing product in the event that the claim is approved Please forward this information to ****@****. Please include your order number in the subject line. Thank you and kindest regards, Budsgunshop.com""”
“Will sell you used firearms when you purchase a new firearm, firearm will be very dirty, like someone used serval times, magazines not new scratched badly, notified Buds Gun Shop, nothing was done. Website wouldn't upload my pictures, I did show proof of purchase, if you want to see pictures ask me for buds gun shop purchase pictures email: richgain1@gmail.com”
“Bait and switch weapons. Once you pay you are stuck with whatever gun they want to send. I bought a pistol and received a rifle and they tried to convince me it was the same gun I ordered. Some chat rep named Melissa G needs to learn what a gun is. She tried to say a rifle is the same as a pistol. I have pictures proving I was sent the wrong gun and they still try and say it is the right gun.”
“Bud's offers a great product line. I purchase ammo in 250 rd lots and find them to always be the least expensive. They stock the Hornady American Gunner 6.5 Creedmoor. And they ship the five boxes in identical lot numbers.”
