“buying my wetsuit online from Buell Surf was easy. One thing Buell should follow is for free returns if customer was not satisfied. I returned a rb1 for rb2 due to the rb2 being better for me. We got a charge a return fee upon receipt by buell. Others Like Billabong dont charge you. I returned the Billabong because I decided on buell and i did not get charge a return fee!!!”
Hi Marcos,
Thank you for your honest feedback and for sharing your experience with Buell Wetsuits. We’re glad to hear that your online shopping process was easy.
We appreciate your suggestion regarding free returns; we understand that the return process can impact your overall satisfaction, and we're always looking for ways to improve our customer experience. Your feedback is valuable, and we’ll definitely take it into consideration as we continue to refine our policies. Upon receiving your prepaid return label we do always provide you with our current return policy to review prior to shipping your return. This ensures you understand our policy in place, before you ship your return back to our location.
We're grateful for your support and look forward to serving you better in the future. If you have any further questions or need assistance, don’t hesitate to reach out!
Thanks again!
“Thanks for the assistance you gave me on choosing my newest winter wetsuit. Unfortunately, I forgot his name. I tend to buy my cold water wetsuits when the water temperature is mild, so it'll be a while longer before I can appreciate this suit. I did try it on, though. It seems to be well fitting and ultra warm. I'll have to wear it in to make it possible for me to get on and off my 75 year old body. Anyway, thanks for your help.”
Thank you so much for taking the time to leave us a review ! We truly appreciate your feedback and are stoked to hear that you had a positive experience with us.
We constantly strive to provide high-quality wetsuits and surf-related products that not only meet, but exceed our customers' expectations.
If you ever have any questions or need assistance with anything, please don't hesitate to reach out to us. We are here to help and ensure that you have the best experience possible while finding an option that suits your needs.
Thank you again for your support. We look forward to serving you again, in the future!
Edward,Thank you so much for taking the time to share your feedback about Buell Wetsuits. We really appreciate customers like you who take the time to let us know how we're doing.
We're thrilled to hear that you had a great experience with our products and services. We do understand that all front entry suits can be a bit tricky at first but we assure you they do get easier over time.
If you ever need any assistance in the future, please don't hesitate to reach out. Our team is always here to help and ensure your satisfaction.
“Ordered a Lrg RB1 plus 4/3 to replace my RB2 which is a couple years old now and has a good sized hole in the calf area. The Lrg RB1 feels much smaller than my Lrg RB2 unfortunately. I’ve worn it twice now and it is just to tight. I’m 6’0 195-200 lbs. which is within the size lrg parameters. Bummed cuz my old RB2 fit great and I loved that suit. I may have to sell my new RB1 and buy a larger size now. Like I said my RB2 was a great suit and I’m sure the RB1 is too but it is much tighter than my old one. Shipping was quick and painless. I’d throw 5 stars at it if it fit better”
Hi Jason,Thank you for taking the time to share your review of Buell Wetsuits ! We really appreciate your feedback.
We're constantly striving to keep our customers satisfied, so it's fantastic to know that we're hitting the mark on your last RB2. We are hearing that your RB1 feels a bit tight compared to your other suits in the past. There is a possibility that your suit needs some time to break in. The more you wear your suit the better it will stretch and mold to your specific body shape. Please feel free to reach out to webinfo@buellsurf.com with any sizing questions prior to purchasing. We are happy to assist you !
Thanks again for your support, Jason. We look forward to serving you again in the future!
“I loved the look and feel of my buell when i first put it on but be warned it stretches out a lot on the first use so I’d lean towards whatever size is smaller in your range. I’m a ML but went w a large and now it’s a bit baggy.”
Michael,Thank you so much for sharing your feedback on your most recent purchase with Buell Wetsuits!
We do recommend a snug overall fit when dry, to ensure the lack of possible flushing with excess room.
Please feel free to reach out to our customer support at webinfo@buell.com for any future sizing inquiries. Our dedicated team is always here to help you with a proper fit and ensure your surfing journey is nothing short of amazing.
We hope to hear from you soon!
Thank you so much for taking the time to share your feedback on your experience with Buell Wetsuits. We truly appreciate your kind words and are thrilled to hear that we are making our customers happy.
At Buell, customer satisfaction is our utmost priority, and we constantly strive to provide top-notch products and service to our valued customers.
Should you need any further assistance or have any questions, please do not hesitate to reach out to us. Our dedicated team is always ready to help and ensure your satisfaction.
“I have a very high regard for the value and quality of your product. However, you guys are so popular that your inventory is just not there for me most the time when I need it, there’s several things I would like to buy that you do not have in stock. I kind of settled for what you had in my size Because I really needed it and it’s been over a year that you’ve been out of stock on things I would like to purchase”
Thanks William, for taking the time to share your feedback about our Buell Wetsuits. We truly appreciate customers like you who provide us with valuable insights.
We hear our customer's feedback and have acknowledged our inventory levels to provide whats needed for 2024. We hope to get you suited this year in the gear you need! We thank you for all your patience while we have been navigating our fulfillments during 2023. Much appreciation for the continued support of our brand!
Hi Andra! Thank you so much for taking the time to share your feedback about your experience with Buell Wetsuits. We truly appreciate it! We will definitely take your feedback and suggestions into consideration for future designs. Thank you for choosing BUELL!
“I am not getting any response from the return dept on my recent purchase, I have emailed them multiple times . The wetsuit is tooooo tight , I need to exchange it . I have returned it with your provided return slip. Please respond”
Thanks so much, Wayne, for your taking the time to leave us a review and for your patience during this busy holiday season! We should be able to see your return back in our facility here shortly, where you will then receive a refund notification once that has been processed. Our systems currently do not process exchanges, only returns. You can re-order the correct size back on our website! Please do not hesitate to contact us at webinfo@buellsurf.com for any other questions or concerns! Thank you for choosing BUELL!
“I do really like my new wetsuit. It's a proper 2mm instead of the flimsy 1.5 other women's spring suits are. I want to buy a 3/2 but I am nervous about fit. There are no measurements on the Buell size guide. At 5'5" 130 lbs I don't fit in either a 6 or 8, but I only wear a 2/4 in clothing. My shoulders are broad, and that is my biggest concern for fit - tight shoulders for paddling is the worst! But I don't want flushing either, just not sure if it will fit. Measurements would help”
Hi there Nicole ! Thank you for voicing your concerns. We are happy to answer any fit questions you may have to get you into a suit comfortable for your needs. Feel free to reach out to our customer service at webinfo@buell.com to assist you further. We also offer prepaid return labels in every order for ease of return if you find the fit to not meet your needs. We look forward to getting you suited !
“We recently purchased the long Jane womens wetsuits. We love these suits, however, they do not have a place to attach a key. Every other suit I’ve purchased from Buell has a place to attach the key. It would be nice if this was added.”
Thank you for your honest and thoughtful feedback of Buell Wetsuits! We take our customer's satisfaction very seriously and continuously strive to provide excellent products. We are glad to hear that you are happy with the quality and fit of the wetsuits-- our team puts in a lot of hard work. Going forward, if there is anything else we can do to make your experience better, please let us know and we would be happy to assist. Thanks again and we look forward to having you as a repeat customer!
“Love the price point, wish the sale wasn't final and that returns would be allowed if faulty.
Wish the neck was a smidge looser, but better than some other chokers i've had. arms could be another smidge longer
all in all, good suit, good company, good vibes.
thank you”
Thank you for your review as we appreciate any and all feedback!
As a company we make sure to clearly state our Final Sale items prior to purchase to ensure our customers know the guidelines which they are purchasing within. You are welcome to reach out to us with any inquires prior to purchasing at webinfo@buellsurf.com, which is also located on the bottom of our website.
We hope to be able to continue keeping you warm out in the water and thank you for your support!
“Customer service has been great, I really like my all 3mm full suit, but the latest 4/3mm full suit I just got feels thicker and heavier than what was in the product description.”
