Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,688 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“Delivery was slow for such very lightweight items. Seven days from order date to receipt of items via Royal Mail is poor by today’s standards.”

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Posted 4 years ago

“Quality product and at a great price, will definitely recommend and use again myself.”

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Posted 4 years ago

“I ordered 3 wooden fence post and they are of excellent quality! Very pleased with them indeed. Delivery was well within expected time. Very happy and would highly recommend . Thank you Builders Marketplace”

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Posted 4 years ago

“Item damaged in transit”

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Posted 4 years ago

“I requested 24hours notice to make sure I was here. Didn’t get it. Otherwise the service was very good. Delivery drivers were very helpful.”

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Posted 4 years ago

“Pleasant staff, easy transactions and have what I need in stock for me to collect whenever I need to.”

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Posted 4 years ago

“Great ordering process and quality product - ordered composite decking and associated components and all were Amazing - would definitely recommend and order from this company again”

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Posted 4 years ago

“Very poor from the sales experience through to the dealings with the near non existent customer service, would never recommend!”

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Posted 4 years ago

“Delivery and service very good”

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Posted 4 years ago

“The order was delivered faster than we anticipated, and the product is great particularly for the price. I'd certainly recommend it.”

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Posted 4 years ago

“Placed an order last part of March and it was supposed to be in stock. Email to say it was dispatched. A week later I got an email to say it was out of stock and would be another week. That was 3 weeks ago. No reply to emails and no one answering the phone! Has the company gone bust? Have I lost my money?”

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Posted 4 years ago

“Very good service well pleased”

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Posted 4 years ago

“Everything was just as described. Delivery very quick and easy to fit Thanks”

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Posted 4 years ago

“Ordered materials ...not delivered..they do not reply to emails .no contact regaurding inquiry..ive sent a number of emails...got nothing...how can you rate a company like this...in the process of trying to get money back....”

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Posted 4 years ago

“Great prices and great service. The metal sheets I bought are really good quality.thank you”

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Posted 4 years ago

“Easy to use website, comparatively good price. delivery with in time given only if you let customer know when goods are despatched so they are ready to receive ,”

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Posted 4 years ago

“We ordered 2 items , sheets of corrugated plastic roofing and the fittings . Plastic sheeting came are 10 days but not fittings. Contacted them and was told they would chase it up . Next thing we heard was an email telling us that they were pleased that Tufnell had delivered them. THEY HADNT so I replied immediately, no further reply , no communication , no delivery , no refund . POOR SERVICE , WONT USE AGAIN !”

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Posted 4 years ago

“Still haven't received the order.”

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Posted 4 years ago

“Timber was decent grade”

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Posted 4 years ago

“Order lost by courier apparently, no communication until I rang to ask where my order was, then told item out of stock even though still showing as in stock on the website.”

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Posted 4 years ago

Merchanting Ltd is rated 4.1 based on 1,688 reviews