Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,688 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item ordered was originally out of stock so I signed up to be notified when it was back in stock. I received this notification on 24/02/2022 and immediately placed an order. I then received an email on 25/02/2022 to advise me that my order was due to be dispatched and would take 2 to 5 working days to arrive. As of 09/03/2022 it still has not been received. I spoke to 2 members of staff on 04/03/2022 and requested a refund of the delivery charge of £9.59 due to the poor service and miscommunication. This was refused. I asked for the matter to be referred to senior management and was promised a call back the same day. This never happened. I was told that my product was not due in at your warehouse until 10/03/2022 and would be dispatched immediately. I am very unhappy with the level of service provided and would welcome a call from one of the company directors to discuss further. My number is 07984 313041”

Helpful Report

Posted 3 years ago

“Good prompt service.Excellent product.Will use again.”

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Posted 3 years ago

“Brilliant Company. Very good service from order to delivery. Would highly recommend Builders Marketplace. Thank you and please stay safe.”

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Posted 3 years ago

“Great value delivered on time brilliant”

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Posted 3 years ago

“Fast delivery and easy to buy”

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Posted 3 years ago

“Very efficient order & delivery. They provide a telephone contact number and are very friendly and helpful.”

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Posted 3 years ago

“Good price for plastic corrugated roof sheets even after delivery charges. Unfortunately, although the staff respond to email fairly quickly I have still not received my order after 9 working days. Apparently, the courier has lost the order. How anyone can lose five 8ft × 3ft roofsheets is beyond me. Otherwise the company seem to be trying to re tidy the problem.”

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Posted 3 years ago

“Great prices, very efficient, order delivered two days before expected. 👍”

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Posted 3 years ago

“Great product for a reasonable price, prompt delivery Couldn't ask for more”

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Posted 3 years ago

“Delivered with care and wood was of good quality no damage thank you would definitely buy again”

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Posted 3 years ago

“Simple and efficient and good quality with good service care”

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Posted 3 years ago

“arrived quickly and as ordered, a very professional service all round”

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Posted 3 years ago

“Ordered on line ,got exactly what I ordered. Very quick delivery .”

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Posted 3 years ago

“Good value and well packaged, however the hardboard sheet selected had a damaged corner. On this occasion it was not a problem because I was cutting the sheet down but it is a shame that you take such care as to use corner protectors but the item packed was already damaged.”

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Posted 3 years ago

“Very good communacation....”

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Posted 3 years ago

“Still have not received the stones I ordered over 2 weeks ago without any acknowledgment that the delivery was going to be delayed.”

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Posted 3 years ago

“Very good sevice”

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Posted 3 years ago

“Good experience. Nice product”

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Posted 3 years ago

“Satisfied customer. Everything went as predicted.”

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Posted 3 years ago

“Thankyou Sarah for your help . Was very much appreciated. Thank you”

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Posted 3 years ago

Merchanting Ltd is rated 4.1 based on 1,688 reviews