Builder Depot Reviews

Name: Builder Depot
Rating: 2.30

2.3 Rating 20 Reviews

30 %

of reviewers recommend Builder Depot

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2.3

Based on 20 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

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Builder Depot 1 star review on 15th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting company. They stayed open during the coronavirus and put their staff health at high risk. They don’t care because they are greedy and money grabbing. They took my order and money and now no delivery comes. Should have just shut down. Disgusting company, bad service, rude. Don’t care for their staff and customers, just take your money. Avoid.”

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Posted 4 years ago

“STAY AWAY! The firm is very unfair , and tricky. I ordered 5 bags render base and four from them were ripped in the parts with holes everywhere. All were on the pallets wrapped in the plastic foil and covered by another foil to hide the condition. When I took the foil off I was very upset because of the condition and the render base was different from that which I ordered.Build Base clearly sent me all the rubbish which they found in the yard.Just one unhappy customer for them is nothing, the most important is profit. STAY AWAY!”

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Posted 4 years ago

“The ‘security’ man at Park Royal is on an ego trip.”

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Posted 1 year ago

“1 star only because I can't give zero. I know times are hard but Builders Depot have fleeced me for 13 x 4.8m 9" by 2" joists, despite me having date/time stamped photos of the bundled short-shipment and are now ignoring my emails. This seems to be the business model now - provide no notice of the drop as usual, catch people unawares and now short-ship them too. They have then fallen back bogus claims of cctv - how could that much timber disappear in transit?? Check your footage again, how can you even pick out this delivery from a truckload? Unbelievable. @Builders Depot, I will gladly provide a full spec if you contact me with a serious response, better yet come to the site you will see we ordered the amount we needed and you can see it in place in the site after I have had to order the short shipped amount from somewhere else, I can provide the invoice, why would I buy exactly that amount again?”

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Posted 3 years ago

“It is very important to read reviews prior to purchasing from a company. I highly recommend to NOT order from these ripoffs. Their shipping rates are also ridiculous! I cancelled an order after hours that was placed online. I was told that it cannot be cancelled due to the shipping right away. Not good practice. I will decline the package when it comes. The delivery date posted is May 30 - June 2, 3020 but yet my order cannot be cancelled on May 13th or 14th... Ridiculous!”

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Posted 3 years ago

“Don't fall into the trap that we all have. I had two deliveries of MDF boards on a pallet, the packaging was non existent and the first two arrived damaged. When I inquired to when I would have the third attempt at delivery I was told that they would not be delivering me another one nor giving me a full refund. Worst customer service I have experienced. Wish I had the option of no stars!!”

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Posted 4 years ago

“Large order amount and still no free local delivery. Wrong item delivered or missing items on multiple occasions. Delivery team also seem a little disorganised.”

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Posted 6 years ago

Builder Depot is rated 2.3 based on 20 reviews