Building Supplies Online (BSO), Oxfordshire Reviews

Name: Building Supplies Online (BSO), Oxfordshire
Rating: 1.32

1.3 Rating 50 Reviews

8 %

of reviewers recommend Building Supplies Online (BSO), Oxfordshire

Company Reviews

Questions

Metrics

1.3

Based on 50 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Location:

Vantage Business Park, Bloxham Rd, Banbury OX16 9UX, UK
OX16 9UX

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t ever deal with this co they sent wrong item and will not respond to e mails . They have now been reported to relevant association and to American Express . I found the correct item on amazon at half the price . They have. O stars from me but I have to give I to write this . Never deal with this terrible company . M Caplan”

Helpful Report

Posted 3 years ago

“Shocking customer service. Quick to take your money then all goes silent if anything needs returned. Won’t use again. Stay clear.”

Helpful Report

Posted 3 years ago

“Placed an order for a made to measure door, 18 week lead time. Paid and waited, no communication. Chased to find out what was happening to be told door had been damaged, I could have another door on an 18 week lead time or a discount, they supplied two poor quality images of the damage, so I asked where the damage on the door was, how big it was, could I have better images? No response, phoned up, call back promised, no call back, emailed no response, emailed again got told they would get back to me, yep you guessed they didn’t. No waiting for a refund. Absolutely terrible customer service.”

Helpful Report

Posted 4 years ago

“Avoid at all costs, trying to recover over £500 for products that weren't delivered fro almost three months; ignored all emails for cancellation then wonder why when they randomly try and deliver after three months I refuse the goods! Absolute joke of a company”

Helpful Report

Posted 4 years ago

“Their delivery service price is too high and you have to pay for your own return. The customer service team are so rude and unhelpful. Their return process is a pain to deal with.”

Helpful Report

Posted 4 years ago

“I Purchased hardwood door it arrived damaged it was signed for as damaged and photos sent I was offered £30 to keep damaged door although this has not been paid over 2 weeks ago you try calling no answer emails you have to go through a third party to get answer then when using there online chat they disconnect chat 1/2 way through absolutely shocking Servive beware”

Helpful Report

Posted 5 years ago

“Would have given zero stars if possible, as many other people have said once they have your money they dont care! Nightmare experience and they are incompetent. They accept no responsibility for their mess ups and when they keep messing up they essentially say whatever. And eventually when they finally delivered 5 days too late and the day I definitely had to go to work to pay for their doors they would not stop in my front door and my nanny couldn't help them. They refused even though I had waited every other day for them....useless and rude. Read other reviews first!!!”

Helpful Report

Posted 5 years ago

Building Supplies Online (BSO), Oxfordshire is rated 1.3 based on 50 reviews