Buildingmaterials Reviews

Name: Buildingmaterials
Address: Suite 249, 5 High Street, Maidenhead
Rating: 1.00

1.0 Rating 7 Reviews

0 %

of reviewers recommend Buildingmaterials

1.0

Based on 7 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

About Buildingmaterials:

Building Materials is a UK based building supplies distributor of building materials like plasterboard, access panels & armstrong ceilings, delivered nationwide to any home or public trade. Buildingmaterials.co.uk is a well known and growing U.K based supplier for homeand office. Whether it is a simple sheet of plasterboard or a whole office renovation, we will supply whatever the customer may need.

Visit Website

Phone:

0845 1133848

Email:

sales@buildingmaterials.co.uk

Location:

Suite 249, 5 High Street
Maidenhead
SL6 1JA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER.SCAM! Order was DELAYED. Then we received the WRONG ORDER and have not been able to get a refund for two weeks now. Items do not match the names listed on the website. Material color palette is off as well. Customer service is virtually non existent. You have to pay taxes and fees to get the delivered product away from your site. Will be seeking my rights is court. Save yourself the difficulty and find a trusted provider.”

Helpful Report

Posted 1 month ago

“very poor service! one week after my order was placed and I didn't hear from the company, I asked for an update, surprisingly the customer service told me that they can't deliver my order....and I will be refunded....still waiting for that....avoid this company!”

Helpful Report

Posted 6 months ago

“AVOID!!! Now ignoring emails. I live down south and they tried delivering to Newcastle. Then nearly 2 weeks later I am told it being delivered today the 19th yet yesterday when I asked about a time I get a text saying its now 22nd. When I email obviously frustrated they ignore me. Taken time off work & had to pay additional scaffolding due to there delay and yet they wouldn't refund the delivery charge to compensate for all the wrong doings and now just ignore me. Useless company.”

Helpful Report

Posted 1 year ago

“Thought I’d share my experience of Building Materials Nationwide (BMN), you can then decide if you want to use them. Firstly, I need to say this company is very competitive, the sales team communicated well and sort the best available prices for each item. I placed my order for £2,300 worth of building material 24 May 2022, including plywood, 3.6N & 7N Thermalite blocks, concrete floor beams, blue bricks, ballast, cement and yellow building sand. I paid a premium of £132 for haulage, to get all the items delivered by Saturday 28 May. BMN’s plan was to deliver everything, Friday 27 May, except the floor beams, which would arrive Saturday 28th May. Friday’s delivery arrived mid-morning, unfortunately the bricks, 7N blocs were missing and the sand was red. I contacted BMN sales team, who assured me the bricks would arrive later the same morning. New plan was for the blocks and sand to be delivered with the beams the following day. Driver was excellent, placed everything where I needed, apologised for the problems and wished me luck, he likely new I’d need it! My bricks arrived shortly after the first delivery. Unfortunately, they arrived on a standard lorry, with a tailgate. The driver, equipped with just a small hand pallet truck, struggled to get them off the lorry. Once on the road we couldn't move them, I had to get two of my neighbours to help push them on the edge of my drive. This presented me with a problem, as my next load was arriving the following morning. I had no choice, but to shift the bricks, after I finished work. My heart sank as I removed the plastic wrapping, a large number of the bricks appeared to be damaged. 18,000 steps later I moved all the bricks in my back garden. Out of the 800 bricks delivered, more than 40% were chipped on the face or cracked. I got up bright and early Saturday morning, but no delivery arrived. I waited in all day, no phone calls or emails. On the Sunday I emailed the sales team, setting out the issues. The new date for beams, blocks and sand, was arranged for Monday 30th May. However, BMN’s Bristol depot rang on the Monday to say the blocks wouldn’t be in stock until Tuesday, but they still planned to deliver the beams and sand. This made no sense, as the blocks needed to be laid before the beams, so we agreed to a delivery on Tuesday 31st May. However, only the beams and sand arrived, unfortunately it was Holm sand, so no good and no good for my project. I emailed BMN’s sales team again to update on their shoddy service. I cancelled the sand and asked for a refund for this, my delivery charge and the damaged bricks. I received an email the following day, 1st June, expressing their shock and embarrassment at the service I’d received. In their email, they also stated they’d got the ball rolling on the refunds. The missing blocks finally arrived Wednesday 1st June5 days late. As I’d not needed the plywood, the driver took this back to the depot. I sat down once again to email BMN, I let them know about the plywood and provided photos of the damaged bricks. I had to wait 7 days for a response, but they emailed and advised that a refund was on the way, but it didn’t include the plywood or a refund for the haulage. The email complained about them having to absorb a restocking charge for the sand! By my calculations BMN owed me £132 for haulage, £231 for damaged bricks, £21 for sand and £47 for plywood. A total of £431, but they’ve only refunded £212! I’ve emailed them since, but they are no longer responding. I’ve always had great service from builders’ merchants, this is unlike anything I’ve ever experienced. Building Materials are an appalling company to deal with, they make delivery promises they can’t keep, promise refunds that don’t materialise and ignore you, when you complain. They are competitive, but you get what you pay for!”

Helpful Report

Posted 2 years ago

“Never recommend this company of the Account Manger Paul Ashby, He's sooooo haked off. Going around slaging and targeting any small businesses to try to black mail them asking for money otherwise Mr Paul Ashby will write some lies , make a fake story and submit it as a bad review. That's very disgusting and you should be very a shamed of your self and for your 3 kids to brought them up lieing like daddy. Very bad person. Never recommend his service. 👎👎👎👎”

Helpful Report

Posted 3 years ago

“The worst experience ever!!! SCAM company if you can even call them a company. We have ordered some materials, not only these were delayed but also they didn't attempt to deliver as per instructions. Called us once and left the site with no explanation. We had to cancel the order, lots of issues on site due to that and they tried to add some random charges to our account. We had to report them to police as they were refusing to refund our money and we spend weeks chasing this. When police got involved we finally received a refund. Currently submitted a claim for the losses we incurred as a result of their negligence. Big mistake to mess clients like this. Unfortunately for this scamming so called 'business' we operate nationwide with multiple high value sites and word spreads around like an echo! DO NOT USE THOSE SCAMMERS! Avoid from far!!”

Helpful Report

Posted 4 years ago

“Ordered 14 sheets of celotex 14 at 50mm 4 at 40mm The whole order was sent at 50mm When inquiring by phone because they didn’t answer by email They informed they were out of 40mm!!! Still no refund after 10 days as it’s being very tricky for them to arrange the pick up of the sheets at 50mm they sent on purpose … Tick tock it stems from the top! Will continue to review until I’m blue in the face Big mistake treating customers like this…”

Helpful Report

Posted 5 years ago

Buildingmaterials is rated 1.0 based on 7 reviews