“I placed my order on the plasticbuilsingsupplies (BPO Ltd) web site totalling just over £700 on 22nd March and received all the normal confirmation emails. Then I heard nothing until 31st March saying due to increased demand because of the bank holiday my order would be slightly delayed. I was told I would get an update the following Tuesday / Wednesday which would have been after the original delivery date. When I followed-up and asked why they hadn't considered the bank holiday when taking orders I was told it was 'unavoidable'. I am not sure what was unavoidable other than poor stock management, business planning and over-committing to sales they can't honour or that they are simply con artists. I was then told they would 'push' for my delivery to be dispatched ASAP. I have heard nothing more. I have tried phoning repeatedly and it is just a looped recorded message saying their lines are busy. I have left a voice mail and had no response and I have emailed to demand a confirmed delivery date and then threatening them with action if they didn't cancel my order and refund my money. I have had no response and no refund and when I look on their website my order says awaiting dispatch as it has done from the day after I placed it. I have also spoken to Eurocell which is who they actually quote as their distribution network, well its actually Eurocell's distribution network and Eurocell have said they are a nightmare and con artists. When I checked with Eurocell they had no record of my order. I have now had to order from Eurocell direct which ended up costing me less and wish I had simply done this in the first place and as of now 10th April still no contact from BPO Ltd or refund. I have had to submit a Chargeback claim through my credit card company but who knows if I will get anything back. I had read their reviews on Review.IO and obviously must have read about the wrong company on there and on Trustpilot. Sorry to say for once the review sites are also not helping. You can get multiple different companies pop up when putting in the plasticbuildingsupplies url in the search, including Eurocell which is why I thought BPO Ltd were legit. Having done what I thought was some reasonable research and believing I was dealing with a good online retailer, my experience has been anything but and I would recommend others avoid them.”
