“I DIDN’T expected support to leave such a good first positive impression. So, what happened was I contacted bunq after replacing my phone and had questions about restoring access and updating my card settings. The agent… I can’t recall his name, but anyway, he explained every step clearly and stayed in the chat until everything worked out. THAT kind of patience is rare today, and it genuinely made me feel valued as a customer. 4 stars only because I waited a bit longer for the respond than I initially expected”
“The app’s interface could be better really. I expected to see something more:
-minimalistic.
- simple
If they made something as straightforward as their banking service, they would be best”
“I thought having multiple subaccounts would be rusty but NO - all's working fast, easy to set them up. And also sending money abroad isn't consuming much time.”
