“I DIDN’T expected support to leave such a good first positive impression. So, what happened was I contacted bunq after replacing my phone and had questions about restoring access and updating my card settings. The agent… I can’t recall his name, but anyway, he explained every step clearly and stayed in the chat until everything worked out. THAT kind of patience is rare today, and it genuinely made me feel valued as a customer. 4 stars only because I waited a bit longer for the respond than I initially expected”
“The app’s interface could be better really. I expected to see something more:
-minimalistic.
- simple
If they made something as straightforward as their banking service, they would be best”
“hmm...1B+ in market cap. For a neobank, it felt like too good to be true... But then I checked the annual tax reports and actually, it's true, besides, they increased their PROFITABILITY in 2025 - very solid... I think if they reduced their prices for monthly subscription for Elite and Pro plans, it would be even better”
“Don’t get why there are so many complaints about their support. Whenever i tried to reach them they:
- respond instantly
- always helpful
- very friendly”
“switched from a traditional bank and immediately noticed how advanced these digital banks are. Didn’t expect this level of efficiency. Like that bunq has almos eliminate the boring bureaucracy and opening account was so fast. And the commission, i use the core plan, is pretty low”
“...it was the pro plan with its multiple features that made me interested in their services. I did some trial use, liked it. It's been fun ever wsince. I hoping they will recduce some costs or ad more features in future.”
“I did my research on bunq before I opened an account here. I was a bit afraid to be honest because there are many complaints about the customer support. And it’s a digital bank, customer support is very important when you deal with online platforms. No branch to visit if things go wrong. I've had an account for two months and out of curiosity contacted the support a few times. Always got an immediate response. In my experience, the support is okay,. Just wanted to share this”
“getting free bunq elite subbcription is what i i didn’t expect at all. I thought it’s just a marketinzxg gimmick. In reality, they really offer the fattest plan for every new user for 30 days. I found it very interesting.
Never seen such loyal banks before. As a result, they conquered my trust and I’ve decided to stay here for a long time. Ofc, it took a few weeks to get used to all bunq tools because there are many of them, but the overall impression is positive.”
“4 months ago, I was in a local conventional bank branch, waited 3 hts to complete simple papers. I was so fed up I had to look for alternatives. I was thinking between N26 and Bunq, I chose Bunq and I think I did the right decision.
Even tho not so happy with UI of the app, the features are quite diverse that it's hard to say no to this digital bank. Also what I really appreciate is that plans aint so expensive. if u r not happy with Bunq Elite, you can go to Bunq Pro because it has almost the same features... perks like foreign IBANs, flexible exchange rates - for digital nomads like me”
“My mobile dashboard interface is snappy, though rarely authentication loops can take a bit longer than expected...I guess it's one of its kind in managing personal capital just online. Glad i don't have to waste my time on talking to mnagers”
“Het overstappen van ING naar BUNQ gaat soepel. Alle communicatie gaat via AI chats. En, hoewel niet altijd het antwoord waarop ik hoop, wel snel een reactie en duidelijkheid. De rente is veel schappelijker en is ook meteen omhoog bijgesteld na het nieuws over de renteverhoging. Kom daar maar eens om bij de gevestigde orde.”
