“My parents purchased burial plots years ago when this was a kind and caring family owned business. It is no longer any of those. My father was quoted a price to open and close in November, for our mother who was just put on hospice, by an employee over the phone. When our mother past in December, we went to pay and were told the cost was close to double the original amount. The only explanation was that the internment was occurring on a Saturday so that was an additional cost and that the cost does go up every few months. This was only one month and the difference of nearly one thousand dollars? First off-if your giving one direct price for this service why is it just one price and no advisement on the up charge for Saturday’s. It doesn’t end there. While in the process of signing and paying they tried to sell my father on prepaying for his opening and closing. Wouldn’t you think that there would be some compassion in realizing he just lost his wife? Who wants a sales pitch at that time? It’s not like they don’t have his information and couldn’t reach out compassionately in the months ahead to approach that subject. It’s all about the almighty dollar with this company. There’s more. When we were taken out to the plot to identify it, there was a back hoe waiting off to the side and as we began to walk away the employee yells “your good to go” to the back hoe. Really?? You couldn’t wait to have a back hoe go to the sight after we drove away?
Unfortunately we will have to deal with this again as there are two more plots paid for. Despicable. This occurred at Hillside Cemetery in Roslyn PA. It is corporate company owned now so I would expect the same at all their owned cemeteries.”
