Burlow & Spencer Ltd Reviews

Name: Burlow & Spencer Ltd
Rating: 3.88

3.9 Rating 182 Reviews

73 %

of reviewers recommend Burlow & Spencer Ltd

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3.9

Based on 182 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0845 643 9753

Email:

support@burlowspencer.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor experience which led to the refusal of a important visit visa for a family member at a crucial time. I was promised first class customer care at my initial assessment - however that was quickly replaced once I paid my fees by uninterested and disjointed staff on the phone (one lady sounded like she was chewing gum whilst talking to me). My lawyer, Harris, was pleasant enough but didn't provide me with enough support and evidence based documents to get the visa over the line. I came to him with extra documents which he liked and agreed with, but he should have given me exactly what was needed in the first place to get the visa but the case wasn't strong enough and the way it was presented to the UKVI was weak to say the least. Emails remained unanswered and appointments had to be taken to speak to my caseworker unless it was specified as urgent. Take my advice and spend you £500 with another firm.”

Helpful Report

Posted 7 years ago

Burlow & Spencer Ltd is rated 3.9 based on 182 reviews