Burrells the Jewellers Tunbridge Wells Reviews

3.0 Rating 10 Reviews
50 %
of reviewers recommend Burrells the Jewellers Tunbridge Wells

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Unfortunately I cannot leave a negative star rating. DO NOT buy from this company online. I purchased a watch. I paid with existing funds in my PayPal account. The purchase went through smoothly. 14 Minutes after receiving notification that my order was confirmed, it was cancelled by the store. When I asked why, I was told the payment had failed due to an incorrect CVV number on the payment card. This is complete bull***t. CCV number is irrelevant because the payment was not made via card but through PayPal. I pointed this out to customer services and the complaint resulted in more outrageous lies as to why the order has "failed". The money was debited immediately. It was the store who cancelled the order. I have asked for a refund. The company will not refund me. I have now opened a PayPal dispute and have reported them to the police for fraud and theft on ActionFraud. Do not buy from this company.
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Posted 3 years ago
Ordered and paid for a watch online, went quiet for a few days then received a refund with no explanation and the watch relisted at a price £1,000 more. Disgraceful behaviour
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Posted 3 years ago
Very poor service in terms of dealing with the strap issue. Will not come back again!!
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Posted 4 years ago
Ordered an Omega watch on the website and was subsequently cancelled by Sasha who appears to enjoy doing so.A friend of mine had the same problem with this person.It looks like this jewellers has a rogue employee working against them.
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Posted 4 years ago
Don't buy a watch online from their website.I was treated like a nobody from start to finish. Customer service is an absolute disgrace with emails and online chat ignored.Ultimately they lost the order and I went elsewhere.
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Posted 4 years ago
Burrells the Jewellers Tunbridge Wells is rated 3.0 based on 10 reviews