Buyee Reviews

4.1 Rating 719 Reviews
C-
Happiness Grade
C-

Customer Service - Average

56.25%
Industry Average
Buyee customer service said that for items above a certain price point, they cannot help, even though I paid for their extra service option.
posted 3 months ago - Chris N
We'll start out by saying I used them for years and never had an issue now that I finally had a problem where item I spent hundreds of dollars on came damaged I paid for their optional inspection and insurance plan to make things worse the damage was caused by a poor repacking on their side where they stuck the item in a box three times the size with nothing more than one layer of little bubble wrap and a couple pillow packs binary simply responded over and over again that they could not verify the original condition from the auction therefore I am not entitled to any refund even though it's clearly their fault not to mention what the point of paying for inspection if they don't inspect it even though it has a inspection sticker on it just place truly is a scam selling you fake coverage and refusing any type of customer service when things go wrong and definitely would never trust them with anything of value
posted 3 months ago - Anonymous
So i go for Buyee's custom service request for help, and they replied me refund cannot be made, and throw out : *Information regarding the defective part on the item page is considered ambiguous.
posted 10 months ago - Leies
I was eligible for a coupon but despite the web page showing the deducted amount, when I finalized it paypal deducted the amount without the coupon. I contacted customer service and they admitted that I was eligible for the coupon but they would not refund me the amount which is very disappointing. Stick with the alternatives like zenmarket.
posted 1 year ago - J. Wagner
overcharge on shipping, not helpful customer service
posted 1 year ago - Anonymous
Very sketchy service.
posted 1 year ago - Anonymous
Asked customer service, they spent two days and told me my account is banned, they can't tell me why.
posted 2 years ago - Anonymous
Buyee is absolutely the worst proxy service I have ever come across.
posted 2 years ago - KVN
TOTALLY IRRESPONSIBLE! EXPENSIVE BUT NO SERVICE!! BUYERS AWARE - BUY AT YOUR OWN RISK!! I had purchase a vintage model kit from Buyee last month but when I receive the item the box is MISSING while the seller had clearly show that the box is included in this sales with photos(The description is also said that the box is old with scratches.
posted 2 years ago - Vintage model kit lover
Many selection of items, but poor customer service.
posted 2 years ago - Levin