“Bombarded with adverts perhaps three a day which Cala tell me they cannot remove from my mobile/computer.CLEARLY A START OF HARD SELL .Would not do business with a company like this.”
“This is our 3rd Cala property in the same estate, kinnaird village Larbert, first one hardly any issues, one we are in now a bit more but nothing serious, bought a flat to let out as an investment and there are lots more issues, very surprised and disappointed. It seems to me that it's been rushed. The staff are lovely, site manager too but I think it's coming from above to get the money in, at least that's how it feels. I now have a tennant in who will be disrupted by workmen coming in to fix all the issues, not a good advertisement for Cala at all.”
“GREAT HOUSES, NOT SO GREAT MORALS
My family moved into a new CALA home during 2018. The house is fantastic - we love it! Brilliantly designed to be highly practical and stylish. Yes, there is a premium on CALA houses, but it's worth it and not as big as it seems when you compare what you get for the money when compared to other builders. Storage, for example, is ample and then some. Fixtures and fittings are high quality. Everything you reasonably want or need is included rather than extra.
Snagging has been relatively minor, and by and large well dealt with. Not perfect, but in the context of typical customer service levels in the UK, well above average. The service in the sales office was perfect - truly flawless!
Unfortunately, despite all of the above, we have been left with a bad taste in our mouth. CALA have confirmed that they consider prejudice and discrimination on grounds of sexual orientation and gender to be acceptable.
How have I established that....? In the midst of the family-centred community CALA have built is a section of open ground in the so-called "village centre", designated for a pub/restaurant. Rather than play their part in ensuring they met their promise in that respect, or at least provided some similar community access building for us all to use, they have given their consent to a "church" to build there, whose publicly stated position is that homosexuality is "wrong", there is no such thing as same-sex marriage, and anyone attracted to someone of the same sex must live a single and celibate life. They believe in gender roles, whereby women are precluded from performing some roles reserved for men. These are only examples of their prejudiced outlook, which are far too lengthy to list here. Suffice to say, they're not the sort of people that the majority of our society would associate with or relate to.
Making matters worse, this land is immediately adjacent to our primary school, a location the church note to be "ideal", for reasons they have refused to explain.
As would be expected, a great many people in our community have reacted with dismay and disbelief at the suggestion that these people should be even considered for a place amongst us. See here for more information:
https://m.facebook.com/nogracechurch/
The obvious concerns have been raised with CALA, not that it should have been necessary. They gave their consent for this abhorrent "church" to apply to join our community. It remains within their power to act responsibly and stop it. To help to deliver something suitable instead. They have chosen not to, and when asked to confirm they do not accept or approve of the church's prejudicial and discriminatory views, they declined to do so.
In summary, if you want a nice house and very good service, CALA are a great choice. If you're looking for a principled company to deal with, they're not so hot at that and don't seem to care about the community of customers they've sold their houses to, some of whom will be prejudiced against as a direct result of their choices.
This was an outstanding opportunity for CALA to demonstrate corporate responsibility on a subject where others have done so recently in similar circumstances. They have failed abjectly.”
“CALA Homes produce lovely houses designed to a high spec, the problems arise after you are in and the plot is now your home, trying to get the inevitable snagging issues fixed, again it's not the quality of the workmanship but the lack of correspondence or information to try to get your issues looked into, nothing happens without stress, hassle and aggravation, it seems once they have your money you are no longer a priority to them.”
