“Purchased an Vango Attar 440 awning and have to say the time that Andrew spent on the phone advising me was great. It was the main reason for purchasing from them. All my questions were answered and Andrew was able to give excellent comparisons between awnings to make sure the decision was right for our circumstances. Just been away for a week and used the awning during the storms of last week and the advice proved to be excellent. Great awning, great service.”
“Excellent service all round.
When our awning decided to take off while away in France, I contacted Camping Equipment Shop about getting a new one. They responded almost immediately saying they had what i wanted in stock. When I got home I ordered one online, it arrived within 2 days, half an hour later, I had it fitted to the van.
Camping Equipment had the best prices for my awning ( an Omnistor 6200), it was delivered free of charge and all e mails were answered courteously and promptly.
I will definitely buy from them again, they easily deserve the 5 stars....and more.”
“This was my first time using this company and I would recommend it to anyone. They were very professional, helpful and I wouldn't hesitate to order from them again.”
“Very good service, very communicative and helpful. Completed two orders of Dometic Seitz S4 windows (recommended, very pleased). Next day delivery was flawless with one exception due to an upstream order entry mistake. Fixed immediately over the phone and replacement delivered overnight. Would use again.”
“excellent service arrived in a couple of days .very helpful reports about diffrent articles on there website the price was better than any where else will be recormending and will look here before buying many thanks.”
“Ordered a new Omnistor bike rack to fit inside the motorhome garage to keep the bikes protected whilst travelling. It arrived the next day, was well priced and seems to be really good quality. Great Service!”
“We recently purchased a side panel wind/rain blocker for out motorhome, service was excellent and the product is wonderful, would definitely use camping equipment shop again.”
“The not so good bit: The packaging of the Thule Omni step ordered was inadequate, the box having burst open in transit causing minor damage to the steps (which are going to get scratched anyway) but was complete thanks to the care of the delivery man. The box should at least have been strapped to retain the heavy steps in the box.
The good bits: The web site is slightly strange to navigate but once you have found what you're looking for the information is sufficient to be sure you are ordering the right part.
Dispatch and delivery was very prompt and you get an invoice e-mailed to you - no burrowing about in account details as on many sites. The V12 omnisteps are a much improved design over the previous version with easier maintenance as the step and therefore the mechanism can be accessed with the steps in place. Installation was straightforward as the mounting holes match those of the previous version. The installation manual supplied gives all the clearly presented information required for installation.”
Many thanks for your purchase and feedback: we're pleased that you are happy with your new Omnistep. We agree that the packaging of some of the bulkier Thule products can leave something to be desired, but that's a decision they make in their factory and unfortunately it's simply not possible for us to repackage everything before shipping unless we increase our prices to cover the time cost of doing so...
“Delivery was very prompt. Item appears to be well made and suitable but needs to fit in a boat locker and as yet I have not had chance to try it. Sorry, would not buy another as seems quite expensive for what you actually get.”
We're pleased that you are happy with your purchase and grateful for your feedback. Even though lightweight it is a bulky item which takes up a lot of transport and storage space, and comes from Italy, which perhaps helps to explain the cost a little.
“Quite expensive , impresive delivery but wrong fitting kit, as dicussed with seller we were not sure which model Omnistor awning it, but if there was a problem they would sort it.
Alas it cost me another £15 and i'm left with a fitting kit (from first delivery) that is useless to me. Very expensive center tension rafter for my roll out awning. Fiamma is cheaper.”
From customer email of 22/07/15 @ 20:55: "I just bought off you a omnistor rafter 3mx 2;5 its fine,but when i spoke to you we thought it was a6002, when was away the last couple of weeks i tried to use it but i could not fit it then i noticed a label on inside of canopy retainer box model 5002. Please could you send me fitting kit for this ,the rafter is ok just fitting kit let me know cost and packing so i can pay you."
OUR COMMENT: This is clearly customer error (we cannot see your awning over the phone and can only advise based on what we are told!) and when we later shipped alternative end caps to allow you to use the rafter we discounted cost to help you out. Fiamma is sometimes cheaper than Omnistor, but in this instance it won't fit your Omnistor awning! We are very disappointed with your 3* feedback given the effort we invested in helping you, and that the error was yours not ours.
