Candy Mechanics Reviews

Name: Candy Mechanics
Address: 74 Long Lane, London, London
Rating: 4.58

4.6 Rating 40 Reviews

88 %

of reviewers recommend Candy Mechanics

Company Reviews

Questions

Metrics

4.6

Based on 40 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Visit Website

Phone:

0207 403 1094

Email:

hello@candymechanics.com

Location:

74 Long Lane, London
London
SE1 4AU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great templates and easy to create. A wonderful present.”

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Posted 5 years ago

“Easy to design and order. The person loved their alternative Christmas card”

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Posted 5 years ago

“My partner loved it and I think it's amazing thank you I will be telling other friends and family”

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Posted 6 years ago

“Thank you very much!It is a great opportunity to be able to design a bar of chocolate yourself! It is what makes any gift special!) And my gift receiver was very glad and was praising the quality of the chocolate :)”

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Posted 6 years ago

“Wow!! I ordered in the afternoon and it arrived in the post next morning, it’s a really novelty card and I’m sure my son will agree, will definitely order again”

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Posted 6 years ago

“Bought two chocolates for my teachers. I customised them to make them suitable for each teacher. Both teacher loved their chocolates so much. One teacher nearly cried. I was really impressed with how the final product turned out and I am really happy that I ordered from candy mechanic.”

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Posted 6 years ago

“Quality product in both style and taste. Very prompt delivery. What's not to like?”

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Posted 6 years ago

“I ordered this online but the problem is that when I got it there were lots of holes for some reason, I tried emailing them but haven't heard back from them.”

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Posted 6 years ago

“Very disappointed that the chocolate arrived broken after shipping and even more by the customer service. After contacting them to inform them about the issue, they asked to receive pictures that they could save it for their record and proceed with a new production. After several emails, I still waiting for their answer... I won't order on this website again, and a new packaging more protective would be appreciate...”

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Posted 6 years ago

Hi Sophie, I'm so sorry to hear that you haven't heard back from our customer services team yet. I will make sure your enquiry is resolved today and a new replacement card is sent out today for you. Best wishes, Caz

Posted 6 years ago

“Looks amazing but I was a bit disheartened about it braking in the post as it is a gift for my daughters teacher who is leaving.”

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Posted 6 years ago

Hi Hannah, I'm so sorry to hear that your order broke in the post. While 99% of our orders do arrive in perfect condition as the product is fragile on the rare occasion breakages do occur. If you could email hello@candymechanics.com with your order number I will make sure that a replacement card is sent out for you. Best wishes, Caz

Posted 6 years ago

“I first tried to order using my iPhone however I couldn’t get past the expiry date as there is no option for a forward slash within the numbers. This was slightly frustrating as had to repeat the whole selection process again on an iPad. Although I completed the order before 2pm I don’t think it was sent that day as it wasn’t received until two days later. However that said the principle is great and it was a delicious surprise.”

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Posted 7 years ago

Hi Wendy, Sorry to hear you had issues ordering on your phone. We really appreciate your feedback and will look at resolving these issues.

Posted 7 years ago

“Absolutely amazing service and product! Love it!”

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Posted 7 years ago

“Lovely gift my daughter loved it . It was very well packaged and delivered quickly.”

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Posted 7 years ago

“I did enjoy ordering my gift from you but unfortunately the gift has not been received as yet, maybe tomorrow.”

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Posted 7 years ago

Hi Jon, Sorry to hear that this hasn't arrived yet. Please let us know your order number and I'll look into this for you.

Posted 7 years ago

“The recipient of the Godiva chocolate card with fancy gold dusting is going to be thrilled, its just arrived and looks amazing!! Very and will putting in another order very soon!”

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Posted 7 years ago

“Lovely concept, flawless product, nice packaging, prompt delivery, reasonable price. Need I say more?”

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Posted 7 years ago

“Delivery was very quick - and my father loved it!”

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Posted 7 years ago

“Great gift for my dad and my sons dad, lovely chocolate, thank you xxx”

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Posted 7 years ago

“Delivered early, turned around in amazing time and the product is amazing. We're so pleased with the attentiveness of the customer service and will be definitely be using Candy Mechanics again in the future.”

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Posted 7 years ago

“Both recipients were very pleased with their gifts”

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Posted 7 years ago

Candy Mechanics is rated 4.6 based on 40 reviews