Candy Mechanics Reviews

Name: Candy Mechanics
Address: 74 Long Lane, London, London
Rating: 4.58

4.6 Rating 40 Reviews

88 %

of reviewers recommend Candy Mechanics

Company Reviews

Questions

Metrics

4.6

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Visit Website

Phone:

0207 403 1094

Email:

hello@candymechanics.com

Location:

74 Long Lane, London
London
SE1 4AU

Write Your review

Tell us how Candy Mechanics made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase and delivery experience was excellent.”

Helpful Report

Posted 6 years ago

“Brilliantly creative and a great experience through every aspect of their service.”

Helpful Report

Posted 6 years ago

“Unfortunately my first order arrived broken but thanks to very helpful staff a replacement arrived the following day great service I will definitely be back.”

Helpful Report

Posted 6 years ago

“I made a Candy Card for my girlfriend with her name on and she loved it! The card arrived really quickly and the chocolate tasted great to”

Helpful Report

Posted 6 years ago

“Got Father's Day cards for dad (dark chocolate) AND grandad (milk chocolate) and both arrived on time presented beautifully and the designs are so great and sharp! Also... they said the chocolate itself was absolutely awesome.”

Helpful Report

Posted 6 years ago

“Love the Candy Cards... they're a great personal way to send a greeting to friends and family. Easy to do, reliable delivery and delicious chocolate. Everyone I have sent them to have been surprised and delighted :)”

Helpful Report

Posted 6 years ago

“I had Candy Mechanics for my 21st and they were great! Great way to make your party a bit more unusual”

Helpful Report

Posted 6 years ago

“Great fun, great service and great chocolate!”

Helpful Report

Posted 6 years ago

“So much fun to design your own card! Quick and easy service!”

Helpful Report

Posted 6 years ago

“Great service, delivered the next day. Our design looks awesome and the chocolate tasted great too!”

Helpful Report

Posted 6 years ago

“Looks amazing but I was a bit disheartened about it braking in the post as it is a gift for my daughters teacher who is leaving.”

Helpful Report

Posted 5 years ago

Hi Hannah, I'm so sorry to hear that your order broke in the post. While 99% of our orders do arrive in perfect condition as the product is fragile on the rare occasion breakages do occur. If you could email hello@candymechanics.com with your order number I will make sure that a replacement card is sent out for you. Best wishes, Caz

Posted 5 years ago

“Delivery was very quick - and my father loved it!”

Helpful Report

Posted 5 years ago

“The chocolate was fabulously engraved. Gold plated luxury. I prefer chocolate to candy. Candy I think is an American word for boiled sweets?”

Helpful Report

Posted 6 years ago

“Prompt delivery service. The prototype looked a little more accurate than the physical lollipops however”

Helpful Report

Posted 6 years ago

“The face looks nothing like the person but it’s such good fun”

Helpful Report

Posted 6 years ago

“I first tried to order using my iPhone however I couldn’t get past the expiry date as there is no option for a forward slash within the numbers. This was slightly frustrating as had to repeat the whole selection process again on an iPad. Although I completed the order before 2pm I don’t think it was sent that day as it wasn’t received until two days later. However that said the principle is great and it was a delicious surprise.”

Helpful Report

Posted 5 years ago

Hi Wendy, Sorry to hear you had issues ordering on your phone. We really appreciate your feedback and will look at resolving these issues.

Posted 5 years ago

“I did enjoy ordering my gift from you but unfortunately the gift has not been received as yet, maybe tomorrow.”

Helpful Report

Posted 5 years ago

Hi Jon, Sorry to hear that this hasn't arrived yet. Please let us know your order number and I'll look into this for you.

Posted 5 years ago

“I was a little disappointed when my husbands chocolate arrived as it was in pieces.....I think it would have looked lovely if it was whole.... I also paid for next day delivery but it came the following day.”

Helpful Report

Posted 6 years ago

We're very sorry to hear you had an issue with the delivery of your chocolate card. We want all our customers to be 100% satisfied with the product they receive so we'd be very happy to look into this further for you to resolve. Please drop us an email to info@candymechanics.com with your order number and we'll look into this for you.

Posted 6 years ago

“I ordered this online but the problem is that when I got it there were lots of holes for some reason, I tried emailing them but haven't heard back from them.”

Helpful Report

Posted 5 years ago

“Very disappointed that the chocolate arrived broken after shipping and even more by the customer service. After contacting them to inform them about the issue, they asked to receive pictures that they could save it for their record and proceed with a new production. After several emails, I still waiting for their answer... I won't order on this website again, and a new packaging more protective would be appreciate...”

Helpful Report

Posted 5 years ago

Hi Sophie, I'm so sorry to hear that you haven't heard back from our customer services team yet. I will make sure your enquiry is resolved today and a new replacement card is sent out today for you. Best wishes, Caz

Posted 5 years ago

Candy Mechanics is rated 4.6 based on 40 reviews