How would you rate
"Every interaction with Capita is painful, they are good at sales but truly awful at delivery. Everything is very corporate wanting every last detail of requirements signed off in triplicate. I suspect this is so their technical support can look at a problem as - rather than solve the issue their installers created, focus their efforts on how that support request must be a "change request" outside the scope of the pinned down requirements document and thus billable.
The result is technical support feels driven as a revenue department rather than a department to help the customer solve their issues. No wonder government contracts run well over budget when the Capitas of this world are involved."
is rated 1.00
based on 1