Capita Reviews

1.00 Rating 1 Reviews
0% of reviewers recommend Capita
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"Every interaction with Capita is painful, they are good at sales but truly awful at delivery. Everything is very corporate wanting every last detail of requirements signed off in triplicate. I suspect this is so their technical support can look at a problem as - rather than solve the issue their installers created, focus their efforts on how that support request must be a "change request" outside the scope of the pinned down requirements document and thus billable. The result is technical support feels driven as a revenue department rather than a department to help the customer solve their issues. No wonder government contracts run well over budget when the Capitas of this world are involved."
Posted 1 year ago
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Capita is rated 1.00 based on 1 reviews

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Alice, Customer Support