Carpetright UK Reviews

“ I told her to come and collect it all and I wanted a full refund. ”

“ Rang the call centre again to request a full refund. ”

“ I asked for a refund the, carpet has not yet been delivered and the Aintree manager has refused to give a full refund. ”

“ Ordered a bed mid August 2022. When it arrived mid September, they'd only ordered the headboard. Took weeks to get the actual bed - meanwhile my son was sleeping on the sofa. No apology or attempt to refund, until I complained. It has taken over 9 months to get a ridiculous amount refunded. No one answers the phone. No one calls back. ”

“ Ripped off by Carpet Right Aintree. Came to measure 2 steps and told me I needed 11 square meters, I queried this as there is only 2 steps this sounded a lot, the girl told me steps are awkward.They took my money £450. Four other carpet companies confirmed there was only 6 square meters they ripped me off. I asked about a high pile carpet Alabama if this was hardwearing they told me yes of course, happily took £585 from my account. I since established this is not hard wearing and will look like a rag in a short time. I have not had either carpets delivered and they refuse to refund my money ”

“ We still weren't issued a refund!!! The reason was "the manufacturer said there was no issues". ”

“ I ordered carpet for my stairs four weeks ago they said it would be two weeks but give three fair enough I got doecirattors in I called after three weeks said don’t worry I will call u next week and have it fitted by weekend said call me next week to confirm no call I called today said sorry carpet out of stock will be in in five weeks I’m sorry not good enough asked for refund promised a call back in couple hours been six no call called again no go as he can’t get a code to refund never needed code to take money still no call back will never be going again terrible customer service still no carpet or a refund ready to kill today as after 7 hours no call back discussing ”

“ However, I had to return some items to the shop which were surplus to our requirements - beading, underfelt and profile to obtain a refund(having been told previously that I could do this. ”

“ Spend £190 on a rug, not received, over 30 emails/calls no refund and now being ignored. ”

“ wrong flooring fitted 4 months ago - still waiting for fitter refund ”