Carphone Warehouse Reviews

“ A bunch of thiefs that refuse to refund my money that I was entitled as u overpaid a contract I definitely one of the worst companies ever, the UK government should close them down They always trying to make you pay more and trick you ”

“ Awful customer service!! I've been waiting for a bloody refund since December, they keep telling me it's been processed, when I get back to them saying I have not received anything, their answer is that they are looking into it and I should allow 3-5 working days...it's been 2 months ago and still nothing. Frustrating and appalling! ”

“ Will not offer a refund ”

“ Do not use this company Sold a mobile phone to an elderly lady in her 70,s that she could couldn't use and was told to practice aft home Could not get to grips with it at home so took it back 2 days later for refund or credit note They phoned head office who refused to do either as they had changed the policey on returns last week Sales lad advised that it was an elderly lady to which he was told tuff the police had changed Hence very upset pensioner mother in law Never use again and inlaw out of pocket 220. ”

“ Sent address from unknown email where to send £600 phone - Then I have to send proof of postage to ANOTHER address to get postage refunded. ”

“ She left me holding on for a while when she came back to me I asked if I could take the phone to one of your branches for a refund which they said would OK. ”

“ She left me holding on for a while when she came back to me I asked if I could take the phone to one of your branches for a refund which they said would OK. ”

“ Avoid buying a mobile phone from this company online at your peril I ordered a iPhone 11 online on the 11th of September the phone never arrived contacted customer services on 4/5 occasions and told they will hold an enquiry and I would receive a refund within 3 to 5-days still not received refund and I'm down £550 why should I have to wait while they hold a enquiry with the carrier, spoke to call center in India who struggle to understand you, told to go to local Curry's store still no refund, told me they would ring me one day at 13:00 no phone call, still no refund, rang customer services again spoke to supervisor she promised me I would receive a refund within, wait for it you guessed it 3 to 5 days, still waiting, who knows when I will get it. ”

“ Ordered any paid upfront instore. On collection the phone had been reduced £20. As I went instore I want entitled to refund, if I'd bought online to collect or over phone I would be entitled to the reduction. Unfair policy. Avoid and shop elsewhere. ”

“ I was under the misapprehension that after the 3rd effort at a repair they would simply give me a refund or just give a new phone that worked. ”