Carphone Warehouse Reviews

“ Do not use this company Sold a mobile phone to an elderly lady in her 70,s that she could couldn't use and was told to practice aft home Could not get to grips with it at home so took it back 2 days later for refund or credit note They phoned head office who refused to do either as they had changed the policey on returns last week Sales lad advised that it was an elderly lady to which he was told tuff the police had changed Hence very upset pensioner mother in law Never use again and inlaw out of pocket 220. ”

“ If your phone is faulty they insist it away for minimum 2 weeks and leaving you without a smartphone. Atrocious customer service. Their returns policy looks like it is designed to put folk off returning faulty products which is shocking. ”

“ Returns, cancellations policies. ”

“ A disgraceful policy for returns bought in store. ”

“ They couldn't help me i phoned customer services again their system was down! I rang again they said they would send the returns label through by email yesterday. ”

“ I was then told to pay £10 to post the phones back which I didn't agree too and they eventually said they can send a returns label for free. ”

“ The guy didn't explain all of our rights and didn't mentioned about Carphone Warehouse doesn't accept returns and other stuff he left out and we are now stuck with the contracts. ”

“ Returns process was misleading. ”

“ Requested a refund only to be told that I am outside the 14 day returns policy, rubbish!! as UK law in the form of the sale of goods act says I am entitled to a refund. ”

“ The guy never outlined the returns policy at point of purchase or indeed said much at all. ”