“Asked for a utility bill to verify the delivery address as it was separate, a little hard when it's a surprise Christmas present for my mother! When I advised them they couldn't have it, they asked for a OTP code from my bank. No way.
They sound like a scammer. Ended up going to Amazon where it was cheaper. Was hoping to support a smaller business, but they don't really seem interested. Very disspointing.”
“One of the worst online experiences I've ever had. Would not process my payment as my delivery address was different than my billing address. I had asked my goods to be delivered to my office. They kept asking for proof of address with is very unusual and I also didn't have as it was my office address. Would not recommend this online retailer.”
“First time ordering online from CASS ART - the paint brush was BADLY bent over at the bristles (as was its 'protective' clear tube), caused by very careless/slapdash packing, i.e. the packer bent the (again, supposedly protective) corrugated packing card over the end of the brush itself!! ..instead of leaving room for the all-important brush head. Amateurish work!!”
“I am so upset, I just realised on my all bills that cass art shops charged me vat!!! I am not the business and each time I paid big amount of money! in total there is about £100!! never again!
I will not do the shopping anymore!”
“My online order of sale items was cancelled by them for no apparent good reason, and they did not inform me. Meanwhile I was left waiting for my delivery which never came.
Customer services were not interested in what happened and made no attempt to rectify the situation, just advised me that I could place another order.”
