Catch.com.au Reviews

“ It was delivered on time but when we opened the boxes, we found some serious assembly issues and we immediately reported the issues by creating a video showing the issues and requested for an immediate return and refund. ”

“ I had purchased an item on the 4th of May it is now the 18th the delivery service that catch are using couriers please have cancelled my delivery 3 times between the 9th and the 18th I have spoken with customer service 3 times and have requested a refund which I am sure this is not going to be easy will never purchase any items through catch again!!!!!! ”

“ Don’t send any products and will never give a refund. ”

“ I requested a refund 13 days after receiving my goods, which were clearly faulty. ”

“ Their customer service is awful. I purchased a faulty robot vacuum and wanted a refund. Still waiting for them to get back to me after uploading the videos as they wanted proof. Videos keep expiring without them viewing it. No response to emails. Get the same response when I call. Don’t bother buying if you want a refund because they will make you go around in circles. Not happy with the product or the service! ”

“ bought a chair, it was unusable as the chair had big metal support bars across where you sit, and thin material covering the chair. Laughably uncomfortable, hence unfit for purpose. Catch refused a return, refund, anything. They had my money and that was it. They can send you anything, you just end up stuck with it regardless. Buyer beware, this website is really bad, they stole my money. ”

“ Goods have never arrived. it's been 5 weeks. cannot make contact to get a refund. The system is opaque. ”

“ Paypal opened up a case and within a short period of time they sorted and got me a full refund. ”

“ Still have been waiting for a refund and still not received. ”

“ My advice is IF you're tempted to try out this so-called 'Australian' company then use PAYPAL to pay them because it was only through PAYPAL that I was able to FORCE a refund from Catch. ”