Catch.com.au Reviews

“ do returns no questions, catch, they take the money and run. ”

“ , i noticed two of the foot plate bolts were worn, this leads me too believe its a refurbished unit, i rang got a returns number RMA number is 9998011170755. ”

“ Sent the incorrect product back only to be sent exactly the same incorrect product back to me as a replacement! Unbelievably poor customer service, takes up to five days from when you submit a complaint for a return address to be sent to you and then at least ten days for the returns centre to process the return. ”

“ Bought a Hyundai Power Station from one of their sellers that appears 'used' on arrival. Was willing to overlook this if it did its job but then lo and behold it was faulty. The returns process has been an absolute nightmare, the seller keeps canceling my return request without explanation and Catch is not doing anything about it. ”

“ Terrible Returns service, Free delivery of a Spa, the spa seams to be faulty, Catch wants me to return the spa to them at my cost.! FFS. $140 freight.! These people are terrible to get hold of. Product review is not permitting reviews unless you sort things out with them first. Joke. do not buy from them. ”

“ They sent the wrong item twice and I've been waiting a week already to hear back from the returns and refunds team. When calling customer service, they say there's nothing they can do, just have to wait and hear from the team. ”

“ Refunds and returns policy is lengthy and pretty much outlines every reason they WON'T provide a refund, or even a replacement. ”