“Unfortunately did not have a good experience with Cat in a Flat. I went into it feeling confident things were going to go well and I wish I could say we had had a good experience. I found a sitter with 5 star reviews, read through them, thought I'd done my due diligence. However, we had an issue with our sitter not replying to communication for hours/days while we waited in for her to come over and meet us and our cats (as we were meant to do before we went away). We would then eventually get a message late in the day that she couldn't come, so we'd organise another day, same thing would happen. I contacted Cat in a flat because we were at a loss what to do and even thought we would have to cancel our trip because of this. They took weeks to reply saying they would investigate. I replied and then it was another few weeks before I got a snooty, condescending email turning everything round on me. One part was worded patronisingly, but basically saying I should have contacted them as soon as I had an issue - which I did. By the time they replied we'd had to find another sitter at short notice and had already been away. Would never use again.”
“Awful experience with sitter Sini Manners through Cat in a Flat. I booked Sini Manners via Cat In a Flat for one week 10/9 to 17/9. At the beginning of the sitting my rescue cat went missing. This is extremely out of character for my cat and extremely worrying. Sini Manners could not have cared less and appeared extremely irritated at my concerns to the point of anger. Rather than spending time looking for my lost cat Sini Manners went out to dinner, walks, shopping etc and ignored my messages. In fact she was more concerned with the fact that two light bulbs had blown and claimed that she couldn’t see and had to go and buy new ones. (I had left money for emergencies - which she took when she left!) Sini was very angry about this (something beyond my control) Requesting updates and photos met with a shocked face! Messages ignored and If I asked at where my cat was she just stated “hiding” and when I asked in the house the reply was “I suppose so” Very poor communication & it turned out my cat had hid in the cupboard much of the week because He was so nervous of Sini Manners.
Upon returning home the house was in a shocking state. A box of frozen food that had been delivered had been dumped on my sofa, one of my canvas pictures had been thrown down the back of my radiator, scrunched up pieces of kitchen roll everywhere, dirty cat litter dumped in a bag on my carpet, dirty cat litter all over my carpet, cats dish clearly not washed, boxes of cat food missing, dirty cat litter thrown in my recycling bin, garlic and oats all over my kitchen floor, washing up bowl on the kitchen floor, marks on my ceiling, garden table broken and left out and more gas and electricity used than I use in a month. To top it off Sini Manners left an angry note blaming me for my cats disappearance, angry about blown lightbulb and is refusing to return my keys. Avoid Cat in a Flat and Sini Manners at all costs.”
“DO NOT USE
My partner has been doing work for cat in a flat for 4 years+, however the last 4 jobs she has done for them she has not been paid. Cat in a flat are blaming it on Strip an american company that pays the sitters, Strip say they wont pay as my partner has no photo ID, but Cat in a flat has accepted her ID. As a British citizen living in the UK it is not a legal requirement to have photo ID. All cat in the flat have said is we will chase it up. Poor company who don't take care of its sitters and takes advantage of the love of cats.”
We're sorry to hear your partner feels this way as we do care greatly about all our cat sitters. Cat in a Flat would not be the wonderful community it is without them.
We have partnered with Stripe as our payment system because security is their number one priority.
Due to recent changes across the EU, banks and financial partners such as Stripe are required to tighten up their online verification to help prevent fraud, money laundering, tax evasion and other financial crimes. On very rare occasions personal accounts are flagged to Stripe and Stripe is required by law to collect, verify, and maintain identity information on the individual associated with the Stripe account.
So although the money has been paid into your partners personal Stripe account, it will be held there until the verification is complete.
Stripes verification process is different to Cat in a Flat’s. But we are in close contact with your partner and working with Stripe to resolve this and provide alternative solutions.
Yours sincerely ,
Team Cat in a Flat
“Terrible sitter, my house was in disarray when I arrived home from a two week trip. Bowls dirty, water dirty and not refilled, litter not changed and house stinking to high heaven. Not to mention my cat traumatised and clearly someone had visited once or twice, took pictures that everything was fine and took their money and left my cat to fend for itself. Will never use again. Customer service were not helpful claiming my sitter had received 5 stars so they were surprised. Deleted my account and will use a Cattery next time. Took two hours to clean my home and calm my pet after the experience. So unhappy!!”
We are sorry to hear that you were unhappy with a cat sitters service. We can see that you have contacted our customer support team but have not been able to supply any evidence to support your accusations. Please get back to them as soon as possible so that we can look into this matter further. Thank you.
“I just had a *phone interview* to become a cat sitter, which was literally a 5 min talk about their payment system and some not so friendly comments about the facts I did not read the website properly regarding their booking system! I thought she could have explained to me over the phone but no, *read the website.* Wow that is professional.
No reference or previous experience was checked, which is what I expected.
Very unfriendly and arrogant with sitters, I can imagine which kind of people they take on without verifying credentials (an address check with a bill is not a reference check). By the way, the website still mentions they do not accept electronic bills but paper ones (fine by me). When I mentioned that to the lady,she said it was not true, it was not possible, they changed the website months ago...So yes pretty much I am a liar!
I work with Pawshake which is way more professional and user friendly (app), I recommend everyone to do the same!”
We're sorry to hear you feel this way, we take great pride in our community and would in no way be rude to people who would want to join us. Not only is it against our values, but we're sure you will agree that it makes no business sense either! As your review is "anonymous" we can unfortunately not confirm that you have in fact joined our community. If you would like to discuss further please email support@catinaflat.com. We're always happy to help.
“Sitter wanted payment by cash and not via the website. Agreed because I ran out of time and wasn't suspicious (unfortunately).
SItter didn't fulfill the agreement, 5-10minutes per visit instead 30-40, and 5-6 hours too late on visits without giving notice, leaving me worried as hell during my absence.
Got banned on the website after sending a complain, the sitter is still active there.
DO NOT BOOK HERE if you don't want untrustworthy, shady people in your home "caring" about your pets. Customers are treated extremely bad by support.”
“This site apparently has too many people offering their services.
I registered to be a cat sitter, have previous experience and have zero responses.
When I looked at how many people were registered in my area there were over one hundred. to choose from.
No wonder it hasn't worked for me, got lost in the crowd.”
