CBY Tools Reviews

Name: CBY Tools
Address: 399 Hendon Way,, London
Rating: 4.88

4.9 Rating 691 Reviews

98 %

of reviewers recommend CBY Tools

4.9

Based on 691 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About CBY Tools:

CBY Tools

Visit Website

Phone:

01536 263741

Email:

info@cbytools.com

Location:

399 Hendon Way,
London
NW4 3LH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent response, dispatched next day.”

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Posted 7 years ago

“Item was as advertised and offered at a great price. The delivery time was very good and only took a couple of days to arrive. The amount of packaging was a little unnecessary. The item delivered was just a standard sized tape measure but the packaging was almost a foot long.”

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Posted 7 years ago

“Great product at the best price & prompt delivery. One slight bugbear, their website isn't very easy to navigate. A lot of going round in circles & doesn't show off their products as well as they could.”

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Posted 7 years ago

“Item wanted in stock for next day delivery at a very good price”

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Posted 7 years ago

“Very helpful and quick to reply to my emails. Would recommend to others”

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Posted 7 years ago

“good service and quality material.”

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Posted 7 years ago

“The product is great. The only reason why I haven't given you 5* is because of the courier you used.”

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Posted 8 years ago

“The service and goods were excellent. It failed to score 5 stars because there was no paper work with it No Vat receipt or any kind of receipt?”

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Posted 8 years ago

“Good customer care company called me owing to problems with my broadband goods arrived on time slight damage due to carrier on the stand UPS had noted this I excepted this. Also slight damage to the saw tubing again this was in a sealed box and Dewalt would have packed it like this. I would recommend company”

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Posted 8 years ago

“Purchasing my item from CBY tools I was very happy and very cheap on the other hand the another company are used to deliver the items United parcel service being the company are very awful in getting your item to youwith a zero cost and service in zero lack of knowledge of the own company they work for”

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Posted 8 years ago

“Product good price . Beat all other on line retailers . Only delivery option offered was next day for £5 . But in fact was not delivered for 6/7 days .”

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Posted 8 years ago

Hi Neil Apologies you didn't receive your parcel when you expected, your order was placed after out 4pm next working day cut off time so this was despatched the next day which was a Friday and delivered on the following Monday. Thank you for shopping with us we hope to see you again soon.

Posted 8 years ago

“Ordered a Dewalt battery on 30th December (free next day delivery) but website indicated all orders may not be despatched until 4th Jan or after (due to New Year). Received email from CBY Tools with a UPS tracking ref (would be good if this hyperlinked directly to the UPS website). On 05/01/2016 07:52 UPS indicated "We've incorrectly sorted the package at our facility. This may cause at least one business day delay" so didn't receive parcel until 6th Jan, which was redirected / dropped off at a local "UPS Access Point" as I was at work. Product was wrapped well in bubblewrap and although delivery was slightly delayed I would purchase from CBY Tools again.”

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Posted 8 years ago

“Delivery was fast, but no email or text to confirm order. Also no communication to say that order was processed or dispatched.”

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Posted 8 years ago

Apologies the email communication was not received, our emails are sometimes placed into the Junk box. I will speak with our Tech team to try and resolve this in the future. Thanks for shopping with us.

Posted 8 years ago

CBY Tools is rated 4.9 based on 691 reviews