Celcom Reviews

1.2 Rating 175 Reviews
E
Happiness Grade

Celcom have a Customer Happiness Grade of E. Customers love their customer service but are unhappy with their prices and refunds.

F

Price - High

0.00%
Industry Average
It sucks when you noticed Celcome was upgrading their price that was too much and me as Celcom lover had being so mad, please la do something👌🏻Celcome is not welcome👎🏻
- Anonymous
Absolutely HORRENDOUS internet providing service, no difference even when I'm in the middle of the city. Outrageous price for such a bad connection, extremely unstable, sometimes drops to E+ for no reason.
- Anonymous
Please, quality is very important regardless of the price, but Celcom definitely failed at keeping up its level.
- Aruna
D

Refunds - Average

50.00%
Industry Average
There was once - in 2018 I think, that after many calls and following up with as many emails to them, they finally relented and refunded me about RM10.
- Pissed off Celcom Customer
So ultimately we paid almost RM 100 for nothing & we did ask for refund but they Celcom didn't promise to do anything for their mistake.
- Henry Low
i went to Celcom pavilion and ask regarding my phone care, my phone was stolen at 29/3/23 claim phone care at 30/3/23 and i want to claim my phone care like they said "very easy u can claim anytime on online website" and im asking about downgrade plan, so that guy said i can downgrade and still can claim that phone care anytime as long i pay for that so yah! now almost 3 weeks i still not received my device?? i go back to Celcom pavilion and they not serve me well just said "later we call" almost 3 weeks i never get any feedback and my device!!!!???? wth????? Celcom try to scamm me or what????? if you guys cannot do claim please give my money back! now easily said 35x24mnth declined?? are u kidding me???? that staff if u not sure with your answer pls dont try manipute me.I WANT REFUND!!!ALMOST 3 WEEKS I DID NOT RECEIVE MY PHONE AND THEY KEEP SAYING "WE GOT IT PROBLEM" the hell my friend same case with me within 3 days he get phone care claim!!
- Anonymous
78.85%
Industry Average
Cik Ainie also informed me of Celcom’s other services which may be of interest to me.
- Cliff Gan