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Celtic & Co Reviews

2.3 Rating 33 Reviews

30 %

of reviewers recommend Celtic & Co

Company Reviews

2.3

Based on 33 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service - paid extra for guaranteed 24hr delivery and nothing turned up. No help from celtic and co robot customer service, no refund, nothing! They take your money on false promises and then just ignore you. I’d never order from them again”

Posted 2 years ago

“Lovely products but in case of returns you have to chase your money back. Policie says money will be refunded within 14 days after item was returned. I am chasing for the second time now, very poor customer service. Never again!”

Posted 1 year ago

“Absolutely dreadful - ordered a few jumpers and slippers two weeks before Christmas. Nothing arrived! Tracked shipping shows the parcel hasn’t left the depot. No answer from the company by email, nobody answers the telephone. Never had such awful service shopping online before!”

Posted 2 years ago

“Terribly stressful, everything is a pre-order THEN gets delayed even further!! No chance if ordering for Christmas it wont arrive in time. I also heard they use animal products that has put me off even more. Rip off prices and poor service.”

Posted 2 years ago

“Shocking , I bought a pair of £150 boots, I returned them through the post office. 8 months and still no refund. Please be aware! Shocking service. This is theft and it’s appalling. Do not buy from them!!”

Posted 6 months ago

“Don't use this company unless you want your data shared without your knowledge. This company had used and sold/ shared my data with countless companies without my permission- my personal details of full name and address. I had been receiving an influx of catalogues that I never signed up for and after tracing and requesting data info, it was confirmed that it was this company. I literally bought 1 item that I returned. Glad I returned it after this conduct.”

Posted 1 year ago

“Avoid at all cost.. Bought boots last June, tried and tried for over 6 months to receive the boots I ACTUALLY paid for. Sent two pairs both wrong again.. Paid to have the tracked back to them.. Ridiculously incompetent!!! AVOID!!!”

Posted 1 year ago

“Absolute joke of a shop. Absolute joke of a shop. Ordered a month ago to avoid the Christmas rush. first order was never even shipped so asked if I wanted a refund or the items resent, picked the resend option, and after not receiving anything spoke to them on the phone today to find out the items are ordered would not be in stock for another 3 weeks. Avoid this place if you actually want to get the good you paid for.”

Posted 1 year ago

“In November 2021 I ordered a pair of house boots size 10 as a Christmas present and shortly thereafter a sweater for myself. Since neither article had arrived several weeks after Christmas, after much back-and-forth both orders were cancelled and the charges were reversed. To my surprise the house boots arrived in July 2022 (!), taped up in plastic with a few tatters of cardboard still included. They were a bit smudged from the trip but still usable, at least as a donation to the local homeless shelter, as they are too big for me. I told the company that I was willing to pay for them despite the eight-months delay and less-than-perfect condition upon arrival, but that I was not going to trust such an unreliable company with my credit card number and was going to send them a check instead. I was told huffily that that was not acceptable and it had to be by credit card. I have no intention to do that and have offered a bag of cash in a taped-up plastic bag instead, the same way I received my boots. Celtic & Co proved to be a real pain to deal with and I will never order from it again.”

Posted 1 year ago

“I purchased a pair of sheepskin gloves, for nearly 80€. Happily received them and everything was fine. I do not wear gloves during summer, so I stored them for the summer period. Once I wore them again, I noticed, that the stitching was faulty and the seams came apart. I contacted the customer service. It took some time to receive an answer which basically said, that they don't feel responsible as I used the gloves for more than a year. Several E-Mails exchanged, as I consider that against the consumer rights act. The company advertises goods as long-lasting and sustainable, but still they argue that gloves (sheepskin made!) are not thought to last for more than one year. Finally they offered a refund, which I never received until now... Very, very poor performance and certainly not recommendable, not for quality and not for service....”

Posted 2 years ago

“Only had the misfortune of visiting once.... got talked down to by a rude member of staff who thought they were superior. If that's the calibre of your customer service I'll spend my money elsewhere thanks. Can't abide rudeness”

Posted 2 years ago

“Disgusting Brand. Using animal products, I would be so embarrassed to own a company like that. Do better.”

Posted 2 years ago

“Really bad company, bad management customer relations and overall stressful experience. Dont waste your money and take business else where”

Posted 3 years ago

“Great service! I ordered on the phone, very helpful service. Received the merino jumper promptly; this was gorgeous, and fitted me perfectly! Soft, warm, cosy and smart - what more can I say? All praise to Celtic & Co. Thanks very much!”

Posted 4 years ago

“Purchased a lovely sheepskin coat. It arrived severely damaged by water. Immediately returned it. A considered purchase at £935.00. Took Celtic 14 days to pay the refund from when they received it back.”

Posted 5 years ago

Dear Aileen, Thank you for your feedback. We do apologise for your negative experience. As soon as we were aware of the fact that your coat arrived damaged by water, we got in touch with our delivery company and started an investigation immediately. Knowing that you have lost trust in our delivery company, we provided you with an option to use an alternative shipping company to return the garment to us. We’re very sorry to hear you were not happy with the timescales for our returns processing. We do try to make it clear, noting it both on our returns page of the website and on the despatch note included with your order. We do ask that our customers allow 14 days for returns to be processed. Most of the time we are able to exceed this promise. I can see form your account history that we have provided you with a free returns label on 17/12/2018 and issued a refund 5 working days later, on 24/12/2018. We are therefore very disappointed to hear that you weren’t happy with the service you received from us. Please accept our apologies for any inconvenience caused and if our team can assist in future with any questions you may have please do not hesitate to contact us, we are always happy to help. Kind Regards

Posted 5 years ago

“Just received my sheepskin boots back from the repair dept, they are 5 yrs old and very well worn. They are like a new pair of boots and I am delighted. The service is prompt and very efficient, and the repair is a fraction of the cost of a new pair. Thoroughly recommend. Caroline Chambers.”

Posted 5 years ago

“Purchased a pair of sheepskin slippers for my partner for Xmas cost £67 he's had these slippers before so I knew he would like them, he's size 8 so I purchased a size 8. He started wearing them first week in January (not everyday) I noticed there was something wrong with the back of both slippers they were going over to oneside, my partner said they will be fine they probably need stretching I dont think he wanted to upset me. Well they didn't stretch his heel wasnt going down far enough inside the slipper so he was walking over on the side it was if they had sent the wrong size.. Contacted Celtic they said return them, after inspection this was the reply from confirm that we have inspected your slippers and are unable to find a fault. So my partner telephoned, 5 times no response eventually when he did get through nobody would put him onto a manager or supervisor they said they would send email address. Few day later Amy sent an email saying to put our concerns in writing and she would forward to the relevant person, which we did. This was the response --- I am very sorry that you are unsatisfied with our inspection of the item, however if you felt the slippers were not up to standard when you first received them you would have been more than welcome to return them to us for a refund or a replacement pair. We have a 30 day ‘no quibble’ policy for our items, and we would have been more than happy to address this when you first received them if we had known about it. We inspect many items from customers daily, and have an extensive and thorough knowledge of our slippers, our materials, and our manufacturing methods. All of our products are subject to stringent quality control procedures at her request before, during, and after the manufacturing processes. Any discrepancies or uneven sheepskin thickness would result in that particular skin being rendered useless and sent back to our supplier. I understand that you and your husband are very good customers of ours’, however the fact remains that the Bootee Slippers that you have returned to us are not faulty, and became misshapen as a result of wear. I apologise for any inconvenience or disappointment that may have been caused by this, and I sincerely hope that this has not put you off ordering with us in future. I will arrange for your slippers to be returned to you. If I can assist you further please do not hesitate to contact me directly by responding to this email. Misshapen as a result of wear, what 5 weeks !! They have not taken this seriously. If they had got someone who is a size 8 to try them on they would understand what we are saying. Its absolutely rediculous. WE ARE NOT ACCEPTING THERE REPLY THEY ARE NOT FIT FOR THE PURPOSE THEY WERE BOUGHT. 4 WEEKS AN ABSOLUTE JOKE From the time I gave them as a present at Xmas to the date of return was the 10th February”

Posted 6 years ago

Celtic & Co is rated 2.3 based on 33 reviews