“I recently had Centrona Gas repair my Johnson & Starley warm air unit at my home in Beckenham, and I couldn’t be happier with the service. The engineer arrived on time, quickly diagnosed the issue, and carried out the repair efficiently. They were professional, knowledgeable, and took the time to explain everything clearly. My heating is now working perfectly, and the whole experience was hassle free. I highly recommend Centrona Gas for their expertise and excellent customer service!”
“Living in SE26, I’ve always tried to support local businesses, and Centrona Gas did not disappoint when I called them about a leaking radiator. Rachel was so reassuring on the phone, and she arranged for Jon to come out the very next day.
Jon arrived promptly and quickly identified the issue. He was incredibly professional, explaining what had gone wrong and how he planned to fix it. By the time he left, the leak was sorted, and everything was cleaned up perfectly. He even gave me some advice on how to bleed my radiators to keep the system running smoothly.
I really appreciated the quick turnaround and excellent customer service from everyone involved. It’s clear that Centrona values its customers, and I’ll definitely be using them for any future plumbing or heating issues.”
“We had a leaking radiator in our home in Brockley, so we called Centrona. Tom arrived on time and got straight to work. Not only did he fix the radiator, but he also checked the rest of the system to make sure there weren’t any other issues. He was friendly, professional, and didn’t leave a trace of mess behind. Great service!!!”
“We recently had a complete heating system upgraded, and Centrona Gas exceeded all expectations. From the initial phone call with Rachel, who was patient and thorough, to the final check by John, the entire process was smooth and stress-free.
They carried out the installation, and worked tirelessly over two days. Benm ensured minimal disruption to our routine, were extremely tidy, and even gave us tips on maintaining the system for optimal performance. What really impressed me was their attention to detail. They double-checked everything before leaving and made sure we fully understood how to use our new smart thermostat.
This is a company that genuinely cares about its customers. I wouldn’t hesitate to use Centrona again for any heating or plumbing needs. Highly recommended for anyone living in south London looking for reliable, high-quality service.”
“I had my boiler replaced last month, and I’m honestly blown away by their service. Living in SE3, I’ve dealt with a few local companies, but none have matched Centrona in professionalism and efficiency.
John, handled my initial call, was friendly and knowledgeable. She helped me choose the right boiler for my home and arranged for an appointment that worked perfectly with my schedule. On the day of the installation, Dan arrived on time, fully prepared for the job. He was both extremely polite and respectful of my home, laying down dust sheets to protect my carpets and ensuring everything was cleaned up afterward.
The installation itself was seamless, and he even took the time to explain how to use the new thermostat. I’ve already noticed a significant improvement in my heating system. I’d happily recommend Centrona to anyone in SE London!”
“Very quick response to my initial enquiry. They showed up the within a few hours of my initial call and fixed my leaky boiler without breaking the bank. Very reliability, punctuality, and efficiency, They're my go-to boiler repair firm. I can't recommend them highly enough.”
“Rated poorly for: Responsiveness, Quality
I have 2 properties covered by Cetrona Gas and never heard from them all year. Called them up last month to book a service on both boilers as included in the service plan and was told I should have booked in the summer, however they had the WRONG EMAIL. 1st red flag. The first service was done in Croydon and what was carried out in the service was not as per schedule and was told the magna clean would not be cleaned incase it broke whilst removing. A second service was booked for my house in Bromley, same situation as above, magnaclean might break however my pump was noisy and would cost £165 plus vat and fitting as I was a 'NEW' customer, later to find out I had actually been with them for over 18 months! This also was found out by me calling them and no one calling me back! Pump replacement booked for last Tuesday , so taken another day off and 'Paul the engineer' turns up comes in and tells me he doesnt have the part! So my whole day wasted-loss of my holiday days. So why did he even turn up???Rebooked for today Friday and 'Paul' turns up and my wife has taken the day off today to sort out and he changes the pump and the electrics trip. Was told he needs to pop out and will be back at 130-2pm knowing clearly she had to pick up my 7 year old from school. SUPRISE SUPRISE NO CALL. Called him up and he said he is waiting for someone to confirm the part in stock and will call back. 3.30 no call, so I call the office to be told that he has not spoken to the engineer and will contact him. Still no call so I call back to be told that there is sludge in my exchanger and the boiler in NOW uneconomical to repair but they can fit a new boiler for £1800, "you can just stick it on a credit card" I was told. So I have had a PERFECTLY WORKING BOILER, with occasional pump noise this morning now needing replacement!! Came home and my boiler is hanging off, my dishwasher in the middle of the kitchen and rags on the floor. PAUL not answering the phone because he knows he has LIED by not coming back to finish the job, LIED by saying he would call back and has LEFT A FAMILY WITH AN ASTHMATIC 7 YEAR OLD WITH NO HEATING OR HOT WATER!! The main office dont give a #### just want to sell you a new boiler. So I hope that they can sleep well tonight while we shiver in the cold where we had a perfectly running boiler this morning!! I have emailed trading standards and have taken pictures of the situation I have been left in and have requested a REPORT from them as NOTHING was provided. *** PLEASE PLEASE STAY AWAY FROM THEM IF YOU WANT TO BE WARM THIS WINTER ****
I have spoken to consumer services and they have advised me that IF ANYONE HAS HAD SIMILAR ISSUES TO ME OR ANYTHING RELATED CONTACT THEM ON 03454040506 AND THEY WILL ADD IT TO THERE FILES.”
