“Rated poorly for: Responsiveness, Quality
I have 2 properties covered by Cetrona Gas and never heard from them all year. Called them up last month to book a service on both boilers as included in the service plan and was told I should have booked in the summer, however they had the WRONG EMAIL. 1st red flag. The first service was done in Croydon and what was carried out in the service was not as per schedule and was told the magna clean would not be cleaned incase it broke whilst removing. A second service was booked for my house in Bromley, same situation as above, magnaclean might break however my pump was noisy and would cost £165 plus vat and fitting as I was a 'NEW' customer, later to find out I had actually been with them for over 18 months! This also was found out by me calling them and no one calling me back! Pump replacement booked for last Tuesday , so taken another day off and 'Paul the engineer' turns up comes in and tells me he doesnt have the part! So my whole day wasted-loss of my holiday days. So why did he even turn up???Rebooked for today Friday and 'Paul' turns up and my wife has taken the day off today to sort out and he changes the pump and the electrics trip. Was told he needs to pop out and will be back at 130-2pm knowing clearly she had to pick up my 7 year old from school. SUPRISE SUPRISE NO CALL. Called him up and he said he is waiting for someone to confirm the part in stock and will call back. 3.30 no call, so I call the office to be told that he has not spoken to the engineer and will contact him. Still no call so I call back to be told that there is sludge in my exchanger and the boiler in NOW uneconomical to repair but they can fit a new boiler for £1800, "you can just stick it on a credit card" I was told. So I have had a PERFECTLY WORKING BOILER, with occasional pump noise this morning now needing replacement!! Came home and my boiler is hanging off, my dishwasher in the middle of the kitchen and rags on the floor. PAUL not answering the phone because he knows he has LIED by not coming back to finish the job, LIED by saying he would call back and has LEFT A FAMILY WITH AN ASTHMATIC 7 YEAR OLD WITH NO HEATING OR HOT WATER!! The main office dont give a #### just want to sell you a new boiler. So I hope that they can sleep well tonight while we shiver in the cold where we had a perfectly running boiler this morning!! I have emailed trading standards and have taken pictures of the situation I have been left in and have requested a REPORT from them as NOTHING was provided. *** PLEASE PLEASE STAY AWAY FROM THEM IF YOU WANT TO BE WARM THIS WINTER ****
I have spoken to consumer services and they have advised me that IF ANYONE HAS HAD SIMILAR ISSUES TO ME OR ANYTHING RELATED CONTACT THEM ON 03454040506 AND THEY WILL ADD IT TO THERE FILES.”
