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CEX.IO Reviews

2.9 Rating 321 Reviews
48 %
of reviewers recommend CEX.IO
2.9
Based on 321 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Easy
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CEX.IO 1 star review on 3rd August 2025
Jared
CEX.IO 1 star review on 2nd August 2025
Joy
CEX.IO 1 star review on 31st July 2025
Alfie Adams
CEX.IO 1 star review on 29th July 2025
Micheal
CEX.IO 1 star review on 28th July 2025
Mallory Gregory
CEX.IO 1 star review on 27th July 2025
Whatsapp Number: +1 (326) 209-0325 Help Me Recover My Lost Investments
CEX.IO 1 star review on 24th June 2025
Anonymous
54
Anonymous
Anonymous  // 01/01/2019
What can I say? My experience with this platform has been frustrating. Once you make a deposit, it feels like you're trapped. The gas fees are extraordinarily high, making withdrawals nearly impossible. I wouldn't recommend this platform to anyone, not even my worst enemy. Their support team often responds with apologies, but I know they won’t make any changes. They claim gas fees are influenced by the market and validators, but I’ve compared multiple platforms and time zones, and the fees here are consistently higher. I won’t be contacting them about my withdrawal, because FOS TERBOO N . ORG has gotten my money out already, shame on CEX.IO.
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Posted 9 months ago
I was promised profit by many brokers but it was all lies and deceit. I had lost money trading on a few platforms which i later got to know that they were all scam. I have to hire a recovery company “Scaminspect. c o m” to help me figure out the problem. They were understanding and patient, took their time to make me understand how it all really works. My money which was $361000 in total was reclaimed and returned back to me including profits. If you are a victim of binary scam., visit their website “Scaminspect. c o m”
CEX.IO 1 star review on 4th October 2024
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Posted 9 months ago
I joined back in August 2022 I was introduced and joined up by a woman called Arlene Soh we traded together on this site made a heap of money I kept depositing then when I tried to withdraw they kept asking for taxes and Fees.on the 3rd February the website closed down and she deactivated her what’s app account and disappeared.I lost a heap of money it’s embarrassing to disclose the amount.She is a horrible person I hope she rots in jail if she is caught. Grateful i reached out to FOSTER BOON . OR G for help and i was able to get all my money back
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Posted 10 months ago
Proceed with extreme caution before risking your money here. After I made several deposits, I learned I couldn't take my money with me, and they stole it from me. Consequently, they requested payment of a fee before releasing my returns, which I declined. I did what I was told, but they did not do anything about my wish to withdraw. The experts at lilo__grace__75_( @ )_gmail_._com ) helped me recover my money and saved it from these crooks. you can also contact her on whatsapp:+1-( 6 -05 )- 69-1--46-12
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Posted 10 months ago
After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬
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Posted 10 months ago
STAY AWAY, Wallet Sucks bad for traders I have $40k in my wallet , some glitch happen , I asked for the support, they said I have to refresh but it's not done then I logged out and when I am trying to login again the recovery phrase is not working now , support said we cannot do any thing and when asked for senior, said not available ,money is stuck now , email and chat them no reply till now. Tell I met this reclaim expert who help me get back all I lost 𝒮𝓊𝓅𝓇𝑒𝓂𝑒𝓇𝑒𝒸𝑜𝓋𝑒𝓇𝓎45@𝑔𝓂𝒶𝒾𝓁.𝒸𝑜𝓂
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Posted 10 months ago
I was scammed out of $56,000 by Cex, a platform I initially trusted for cryptocurrency exchanges. Everything seemed fine at first, but when I attempted to withdraw my funds, they blocked my account without any proper explanation. Their support team was unhelpful, and it became clear that I had been scammed. Fortunately, I discovered ^^^'^RESORUS.COM^'^^, and they helped me recover my lost funds. Their team was incredibly efficient, and within just four days, they managed to get all my money back. I’m beyond grateful for ^^^'^RESORUS.COM^'^^ and highly recommend them to anyone who’s been scammed.
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Posted 10 months ago
I regret ever registering with this Trade Company. They are just being dishonest when they promise to let you know but never follow through. If you find yourself in a similar situation, I strongly suggest contacting Mrs. Charlotte Scott to avoid making the same mistake that I did. They gave me great assistance in getting my money back. It is strongly advised that you take advantage of this opportunity to get in touch with "Charlotte Scotte and her remarkable team". You can contact her via Email: Charlotte_Scotte_24_@_gmail._com WhatsApp: +1--580--485--3738
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Posted 1 year ago
I'd been complaining ceaselessly to fix my withdrawals not going through but it fell on deaf ears. Pressured me into depositing£.100k as my first commission and overtime, it grew exponentially. However as time would go on, they'd pressure me into depositing more and £.50k was dropped. When my drawl was not going well,I started to get extra agitated and decided to get legal heΙp. oliviatrader44(@) gmail com .Was the company I reached out to and they acted swiftly and got me my money out. WhatsApp. +1 423 248 2140
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Posted 1 year ago
If you are a victim of a scam there is a chance of getting your money back provided you got evidence of the reported scam. We guarantee you a safe and secure recovery. 100% reliable . Message me via email (dorisashley71 (@) gmail com) for more info Be careful of most of this online investment. WHATSAPP: +1---(404)--721---56--08
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Posted 1 year ago
BTC expropriation began with aspirations of financial growth and prosperity, only to be shattered when I realized I had fallen victim to a scam, losing a staggering $47,000. The enticing promises of high returns and easy profits turned out to be nothing more than a cruel deception, leaving me feeling deceived and distraught.In my darkest hour, I discovered Mr. Michael and his recovery firm and they proved to be my guiding light in the darkness. From our initial contact, their team displayed unparalleled professionalism, empathy, and determination to rectify the injustices perpetrated by these brokers. They took charge of my case with unwavering commitment, navigating through the intricate web of legal challenges to reclaim my stolen funds. You can reach him ( P S T P 2 R E C L A I M ) aid helped me get my money back, therefore I'm happy and satisfied with them.
CEX.IO 1 star review on 10th June 2024
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Posted 1 year ago
Hello everyone, I was a victim of bitcoin scam, I saw a glamorous review showering praises and marketing an investment firm, I reached out to them on their terms of investments and invested $68,000 and i was asked to top my trade with $99,800 which I was promised to get back in my first 15% profit in weeks, when it was time to retire my profits, I got to know the company was bogus, they kept asking me to invest more and I ran out of patience then requested to have my money back, they refused to answer nor refund my funds, not until an old family friend introduced me to a lady called Mrs. Roberts, I reached out and after submitting my case, Mrs Roberts she swift to action and within 36 hours I got back my funds with the due profit. I couldn’t contain the joy in me. I urge you guys to reach out to Mrs. Roberts Lee on their support email:  ( robertslee618  @  gmail . com )   or WhatsAp   +1 4 7 8 3 3 0 91  93 
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Posted 1 year ago
It's very easy to deposit money into CEX.IO but the problem is when you want to take your money out!! IMPOSSIBLE! Avoid this scam! It's been a few stressful days that I try to withdraw my money and I'm not allowed! I've been asked to provide lots of documents like DL, holding it in front of my face to verify it. Then I was asked it is not enough and I have to send them a video telling that I'm aware of this communication and my request! I did that and after a few days back and forward now I was asked again that what IPs I contact and if I'm aware of this activity from this IPs!!! I am a constant traveler and use different location to have access to my account. And now they asked me my travel history!! What's this platform?? The exchange crypto platform or immigration office?! The problem is they accept your money in a second and looking for ANY excuses to hold it and don't allow it to withdraw your OWN money!!! Keep away from this scammers!
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Posted 1 year ago
So, the customer service manager is GREAT. So is most of the support team. HOWEVER, this company charges OUT the ass, and has an ungodly amount of hidden fees, and gives people a f load of loop holes to jump through. To the point where this company DRAINED me of all the money I had. When they say it is the "final" payment. It isn't. Don't trust them. Be prepared to drop 2000 on it. If not more. All communication is done through email, or text. You don't even get to speak to an actual person over the phone. They're not apart of the Better Business Brueuo to report them. They can change their terms and conditions whenever they please. READ THEM! EVERYTIME. Had I known how f***ed off it would be to get my money. I would have uses a different company or something like cash app. INSTANT REFLECTION FEE is charge. Regardless of it is "instant". Even if you wait the alloted time to get it, thinking you wouldnt have to pay the IR. You're mistaken. I was told at least 10 different times that all my fees were the "final" one. Yet, everytime I paid them. I got charged more. What was initially supposed to be 200 down, turned into 2000. The Brueuo also decided it was a good idea to "protect my account" by doubling my IR. Granted they "compensated". However, they didn't tell me they did this until AFTER I paid the original 420 they asked for. All in all. F this company. Idk if every transaction is like this. However, to start up. It's a pain in the ass. DO YOUR RESEARCH AND READ ALL TERMS AND CONDITIONS.
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Posted 1 year ago
Poor support from these lots, I’ve had my crypto locked on their platform for months. It’s always on verification or another. The support is poor, slow and incompetent. They abruptly cancelled my account without any explanation, leaving the funds trapped in the account. Even after receiving mails asking me to withdraw within 24 hours, the withdrawal process was painfully slow. It seemed like the company had no regard for their clients and their needs.However, I was able to recover my lost funds through the help of Phil Damian 15 at gma1l^com , who provided exceptional support and assistance in finding the scammers and retrieving my assets without any upfront payment. I am grateful for their outstanding service and recommend Mr. Phil Damian to anyone in need of help recovering funds lost to scams.
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Posted 1 year ago
Bitcoin has really changed my life because I invest in it the right way and one thing that gives me joy is because I also learn the concept of trading from a expert to accumulate and hold more bitcoin. . Let a professional trader guide you on how to start your journey into cryptocurrency the right way. My first month using Mr.Dunn’s strategies and signals, I profited up to 400%. My 2.5BTC gave me a return back of up to 9BTC. Looking into this month as well, what have you planned to achieve? Why not take that step now and contact Mr. Dunn on WhatsApp +1 352 721 6837 or telgram @ stevendunn471 , and surely he will help you change your portfolio status.
CEX.IO 1 star review on 1st December 2023
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Posted 1 year ago
CEX which I had used for many years lost my bitcoin after one of their many updates to their app which changed the layout. The new layout logged me out of my account and asked for verification which I fully satisfied to no avail It became apparent that customer care couldn’t help me, their answers were recycled and generic and it became clear that I just might never get my money back Thank God that I came by ENVERRACAPITAL.IO. a white hat Firm with knowledge and technical know how In handling cases such as loss of crypto assets and unlawfully frozen accounts. They were able to track and retrieve every bit of my assets to my amazement, especially considering it was such a large sum I urge everyone Facing difficulties with withdrawing their funds from this draconian organization to take all evidence to enverracapital.io They will help you get your funds out!
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Posted 1 year ago
This exchange is the worst that will happen in your life. So many people were blocked by them for no reason and without possibility to refund their money. Official representatives block users and delete their real their reviews in social media. My case has taken 14 months, still no result. 20K USD blocked there. Support replied "please wait" since 14 months, though i provided them with all necessary information and documents. Use another platform and beware of these scammers. If you use it once, this will be the worst day in your life.
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Posted 2 years ago
High fees, high minimum withdrawal amounts, website restarts over and over. very bad experience, avoid !
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Posted 2 years ago
They are holding 26000 USD of my money since 4 months ago. And they don't let me withdraw it. Once a month they reply and ask for a new document. Once they need a screenshot of my USDT wallet. Next time, they need a video recording of it. Next time they need a screenshot of my TRX wallet. Next time they ask for a video recording of my TRX wallet. It's like they enjoy playing with me. And when you ask them for results, they just don't answer. The least they can do is to update me on the case. They don't feel responsible at all. They don't give a damn about your life problems. It gives them joy just to see you suffer. It really is, it has been proven to me.
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Posted 2 years ago
CEX.IO is rated 2.9 based on 321 reviews