“According to Charlotte at chaos cards the cellophane that keeps Pokemon sealed for us collector’s isn’t meant to remain intact (her poor excuse for the damaged product) Terrible customer service and after buying a ripped booster box Charlotte offered my daughter a £6 compensation. The place is a joke and doesn’t care about their customers. It used to be ok but now they send out damaged products. I am a gold member and I haven’t been treated like it. Training is needed and I’ll be shopping with magic madhouse from now on because my daughter buys to keep sealed so I wouldn’t buy from them again knowing the attitude towards collecting. Not trustworthy.”
“Bought a number of different pokemon products from chaos cards. The hit rate in their items are abysmal. I also notice they sell individual pokemon cards. Bought a etb chilling reign. Got 1 V card. And about 2 holos. This is not normal. I'm very suspicious as some packs just fell apart when opening as if resealed. Please beware!!!”
“I bought a VOW gift bundle, when I received it I found all packs were opened and resealed poorly using glue. Then I contacted them and their attitude is like selling a resealed box without any apologies and trying to cover it up with quality issues, really disappointed.”
“Charlotte and Andy were so kind and helpful. They not only refunded my item but offered additional credit too. You don’t find sellers like this often: Thanks guys: You will definitely be my preferred UK store. Highly recommended.”
“Terrible company told me my order will be here in 3-5 working days.
Today is the 9th working day and I’ve received nothing. Was told days ago I would get a refund for this sad excuse of a service and nothing’s been paid and are now ignoring my emails.
Avoid this company at all costs, I am going to launch an investigation with trading standards.”
“I've been buying games from Chaos Cards for a few years, they are not just great with their customer service, they have a large stock of games unavailable elsewhere, priced well and sent promptly at no extra cost (for order over £20 which almost always is the case ;) ) Wholeheartedly recommended, these guys can't do enough for you to make you happy with your purchase”
“Incredible service, great prices and free shipping! Chaos cards is a great place to get boardgames. My only suggestion is that the website could use an overhaul as it sometimes runs slowly, this may be due to too much traffic, I am not sure.
Great company!”
