bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual installation was well executed. Some of the initial conversations proved disjointed and seemed to show a detailed lack of knowledge on occasions. Staff were however always polite and clearly were trying to help.”

Helpful Report

Posted 7 years ago

“Excellent communication. Great understanding by call centre staff. Quick and efficient service.”

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Posted 7 years ago

“Chargemaster unit installed professionally. Cabling mostly hidden to preserve high quality brickwork at front of house. Shame information on taking up contract to access charging points in UK and France is proving difficult to get and understand. Charge master are missing an opportunity to secure EV customers.”

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Posted 7 years ago

“Smartcharge app has never worked after 10 days of trying. Called helpline numerous times with no fix known. Also had to reset system at fuse box twice in 8 days.”

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Posted 7 years ago

“Very helpful fitter”

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Posted 7 years ago

“Job was done very efficiently”

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Posted 7 years ago

“Great experience with BP Chargemaster. Both those we were in touch with to set up the installation, and the installation engineer were so helpful and easy to communicate with.”

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Posted 7 years ago

“The installation was well done but it ceased to charge a few days later. I called the Jaguar help line and they attended, were helpful but did not cure the problem. In the end I may have fixed it by closing everything down and restarting the system. OK now, but not without problems.”

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Posted 7 years ago

“The staff at BP ChargeMaster were always hugely helpful in navigating me through the process and ensured I was buying the appropriate solution. Installation was smooth and mostly neat and tidy. Since use, one minor glitch which was rectified with a phone call. The mobile app could do with improvement. Particuly having to log in each time is painful and it could be far more intuitive.”

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Posted 7 years ago

“The electrician ways excellent but the admin was very poor”

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Posted 7 years ago

“Fitters and surveyors are excellent. Call centre staff failed to return calls and constantly made promises which they failed to keep. Absolutely awful. Even companioning directly to the CEO and COO didn't help.”

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Posted 7 years ago

“Absolutely terrible service. Delays. Lies. People not calling back ever. As a business owner I would be so upset if my team acted like your team did.. If I did it all again I would never ever use your company.”

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Posted 7 years ago

“Very efficient installation and all working well.”

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Posted 7 years ago

“Customer service was absolutely shocking. Poor communication, lack of product and installation knowledge, wrong prices quoted. It went on for over 2 months. Appalled. However installer was great, did his job quickly and efficiently. He was the only one who saved the whole thing from being a disaster.”

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Posted 7 years ago

“The charger works well apart from when the car is set up for timed charging. After this has effected a charge, the charger has to be reset before it will charge again. This involves turning it off at the mains for at least 30 minutes. This is inconvenient and sometimes means we miss being able to charge the battery for a journey. Also I have been unable to access the mobile phone app because of a technical fault with the website. This still has not been resolved after 5weeks.”

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Posted 7 years ago

“Excellent experience from arranging the fitting through to the installation itself. Charging point is functioning well.”

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Posted 7 years ago

“Not good Your team never get back to me on time by email They promise to call back but never call back You could also not keep the first fitting date and wasted one day of my work I regret using your service”

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Posted 7 years ago

“Really good communication throughout the order and installation process. Quick delivery and quality installation.”

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Posted 7 years ago

“Simple, order process, simple installation process, simple to use!”

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Posted 7 years ago

“A great install of my new charger which replaced a tethered unit to make it future proof. I was given options as to where to put the charger; but in the end just replaced the old charger in it's original location”

Helpful Report

Posted 7 years ago

bp pulse is rated 3.9 based on 4,417 reviews